Senior Manager
1 month ago
Maintain a deep understanding of the Razorpay payroll products and how their usage can provide value to clients from a variety of sectors, verticals, and departments.
Roles and Responsibilities:
- Define standards, processes, and controls that ensure Implementation, Operations and Client level readiness for transition from implementation to operational production.- Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client- Determine methods and tools for validation of implementation configurations by Operations standards.- Develop client-facing materials that orient and prepare the client for a successful understanding and execution of the transition to operational production, including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.- Ensure high levels of customer satisfaction by delivering project schedules and quality objectives- Effectively identify, manage, resolve and mitigate critical risks and issues impacting the project delivery.- Work with internal teams to ensure adequate procedures for setting up internal and external systems, tools, and processes as part of the client transition process.- Act as an escalation point to provide input and approval for exception-based service requirements.- Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities.- Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback.- Interview, onboard, develop and grow talent that continually meets or exceeds job requirements
Mandatory Qualifications:
- End-to-end Payroll knowledge is a must—a thorough understanding of upstream and downstream processes that impact Payroll.- 10+ years of experience in Indian Payroll Implementation / Process Experience- Strong in both written and verbal communications- Highly organized with excellent customer service skills and comfortable in a client-facing environment- Proven capability to define, document and rollout procedures and processes across multiple departments and groups.- Graduate or Post Graduate in Accounting/ Finance.- An overall 10 years of hands-on experience in Payroll transitions for large organizations- PMP certification will be an advantage
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