Sr Product Manager

Title and Summary

Sr Product Manager Technical, Priceless PlatformSr Product Manager Technical

Overview of Priceless Platform, Mastercard
Acquired into Mastercard after being a successful startup, we maintain our passion for innovation and customer success. If you have a Own It mentality, thrive in a fast-paced startup, and passionate about technology powered business growth, we want to hear from you.

As a Sr Product Manager in the Priceless Platform team, you will be responsible for managing and improving capabilities in new and existing products and deliver them to both our consumer business and our B2B2C business.

You will own feature delivery to customers and will have frequent client facing communications and touchpoints. You will collaborate with Engineers, UX designers, and internal stakeholders across multiple geos to define and manage product details and user journeys. You will decompose business and customer requirements into detailed features and functions, work with engineering on sprint deliveries. You will manage business needs, market opportunities, and technology trends, to drive the platform and product roadmap.

This role is based in Pune, Mastercard office, and will report to the Director of Product Management in the US.

Responsibilities

Responsibilities
Owns and manages product documentation ensuring features description and associated documentation are clear and easily consumable
Elicits and decomposes business requirements into platform requirements and user stories and shares those user stories with engineering teams
Coordinates internal forums to collect and identify feature-level development opportunities
Prioritizes the backlog
Defines the acceptance criteria for user stories
Recommends trade-off decisions on platform product features/depth of features/backlog items
Enables self-service support and/or works to reduce overhead
Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
May participate with the business in customer research to inform platform product feature needs
Coordinates with interdependent teams on platform product requirements
Keeps close to the design of the user experience
Continuously monitors feature development at the feature level adjusting throughout implementation as needed
Reviews product demo against acceptance criteria for the feature set
Prepares launches and monitors feature performances, adoption, and operational health for feature sets
Supports and participates in post-launch demos and reviews and ensures feedback is reincorporated into the feature
Stays aligned with GTM plans for the feature set
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Experience
Experience with technical product management and development teams
Background or experience working with technology or software platforms
Experience working directly with engineers to define and plan technical features
Experience working across geos
Experience working in a partner/client facing role
Knowledge of e-commerce systems, Payments space and API technologies
Ideally, have worked on AI powered features
Experience working with Figma or other design tools would be beneficial
Fast learner on both the technical and business side
Is proactive and operates with a sense of urgency and 'can do' attitude
Strategic problem solver who can balance big picture strategy with detailed execution
Ability to stay organized while handling competing priorities
Extensive hands-on experience with developing technical roadmaps, story outlines, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, constantly evolving environment
Strong analytical skills