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Walkin For Service Desk Voice Process on 30th

4 months ago

gurgaon, India Infosys BPM Full time

Greeting from Infosys BPM Ltd.,


We are hiring candidates for Service Desk - Senior Technology Support. Please walk-in for interview on 30th May 2024 and 31st May 2024 at Gurgaon Location


Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.


Interview details:


Interview Date: 30th May 2024 and 31st May 2024

Interview Time: 10.00 AM till 1:00 PM


Interview Venue:


Infosys limited

Building no6 7th floor tower B, DLF Cyber city Gurgaon-122002


Please find below Job Description for your reference:


Job Location: Pune

Skill - Service Desk

Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Experience - 1 - 2 Years

Work from office.


Note: Work location for this job role is at Pune, Maharashtra.


  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
  • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
  • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
  • Productivity applications like Microsoft office tools.
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customer's time
  • Good time management, ensuring all contacts with customers add value.
  • Work from Office


Documents to Carry:


  • Carry a printout your updated resume.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)


Pointers to note:


  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance.


Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR