Senior Manager

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Senior Manager, Lean Digital Transformation Blackbelt Black Belt is an Individual contributor role that needs to collaborate with client stakeholders, development teams, Genpact operations and extended teams to deliver on productivity, Business impact by leading and mentoring multiple Lean/ Six Sigma projects, spearhead client proposals, discussions to implement digital solutions leveraging Gen AI, AIML capability, conduct POC’s and share the results with clients, internal stakeholders. The role demands an individual to be the single point of contact for driving transformation initiatives within the allocated portfolio. Responsibilities · Client management skills – strategize and create transformation roadmaps leveraging latest digital transformation technologies, execute and drive governance on selected projects, liaise with internal teams and own governance and project status reporting to client and internal stakeholders · Continuous improvement projects on key metrics / stabilization support · Revitalize LSS culture by embedding LSS skills in Operations; drive client engagement. · Work with Training & Ops to train associates in Lean Six Sigma, Digital tools adoption, project execution · Work with Ops to develop improvement plans, identify opportunities, recommend digital interventions and drive them to closure · Work with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities · Providing Team leadership in the application of Lean & Six Sigma tools and Process Excellence methodology; · Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization; · Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact; · Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives; · Supporting Transition teams in volume analysis, metric base lining and target setting for new processes; · Driving Standardization and Global Best Practices within the organization; · Conducting Quality and Digital Awareness Trainings within the organization; · Coaching & Mentoring Lean Six Sigma projects and teams to fulfill certification requirements, quality and process improvement objectives; · Conceptualizing and completing Black Belt (BB) projects aimed at driving End-to-End business impact to processes; · Fulfilling the requirements and Achieve BB Certification within 18-24 months; · Drive project management to deliver Digital assessments and deployments · Successfully graduating the training plan attached to the position and the tasks; Training other team members regarding the daily tasks whenever necessary and requested by the manager Updating the working procedures periodically Minimum Qualifications · University graduate · Strong knowledge of HR Operations spanning across employee lifecycle (Hire to Retire) · Experience in driving transformation in HRSS domain · Experience in Digital technologies & Process Improvement Methodologies (Gen AI, AIML, RPA, Excel automations, Lean, Six Sigma and/or Processes Re-engineering, others) – Application & Execution · Green Belt certification · Black Belt/ Lean/ any other Quality Certification would be a plus. · Project Management skills and certification would be appreciated. Preferred Qualifications/ Skills · Self-motivated with ability to work both independently and as part of a team. · Organized person with attention to details, able to work simultaneously on different tasks. · Excellent analytical skills · Ability to handle client on one-on-one basis, via e-mails and calls. · Excellent communication skills at all levels of Genpact and customer organizations · Excellent interpersonal, facilitation and presentation skills · Very good problem-solving abilities and innovative approach upon · Very good change management abilities · Energetic personality with a positive, enthusiastic attitude · Ability to work and act independently. · Coaching skills – the individual should be able to be coaching and organizing less experienced or new team members. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. on