ServiceNow Developer

2 months ago

Chennai, India Dexian Full time
Job Description:

Key Duties and Responsibilities:

- Design and architect ServiceNow solutions, with a focus on Service Portfolio Management (SPM PRO) and Legal Service Delivery (LSD).- Configuration experience in at least 5 different ServiceNow modules on dedicated as well as shared instances (preferably ITOM/ITAM/SPM/ITSM/CSM/HRSD).- Design and implement IT related process workflows, procedures and technical standards.- Troubleshoot and resolve technical issues, providing timely support and maintenance for ServiceNow applications.- Receive complex input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality.- Guide the implementation, configuration, and maintenance of interfaces/integrations with third party.- Maintain a comprehensive view of the ServiceNow architecture at both a bird’s-eye and granular level.- Participate in Agile development, e.g., assist with estimating effort and system complexity.- Contribute to ServiceNow software releases through configuration tasks and feature delivery.- Lead the implementation of ServiceNow modules, ensuring integration with existing systems and alignment with best practices.- Develop and maintain technical documentation, including architecture diagrams, design specifications, and user guides.- Provide expert guidance on ServiceNow capabilities, including workflow automation, reporting, and data management.- Configure and customize ServiceNow applications, including creating custom workflows, scripts, and integrations.- 5+ years of experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, or Java integrations in ServiceNow.- Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.- Ability to pull together and synthesize multiple strands in large-scale projects.- Experience implementing systems using the Agile/Scrum methodology.- Solid communication skills, and the ability to clearly articulate complex ideas and technical designs.

Preferred Qualifications:

- Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and/or Certified Application Developer (CAD).

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