Senior Analyst

5 days ago

bangalore, India UnitedLex Full time
UnitedLex is hiring for the role of Sr. Analyst - Application Support :
Mandatory Skills : Application Support , Microsoft SQL Server , Relativity
Job location : Bangalore/Gurgaon
Shifts - 24*7 Rotational Shift
ABOUT THE COMPANY :
The vacancy for the role of "Analyst (AP) - FTH" is with Unitedlex India Pvt. Ltd. (Formerly known as iRunway) It is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.
OVERALL PURPOSE OF JOB:
The person need to have strong communication skills, both written and verbal and the ability to take responsibility of incidents, whilst ensuring issues are being prioritized and resolved effectively.
REQUIREMENTS & COMPETENCIES:
3+ years of experience supporting applications based on the Microsoft SQL Server RDBMS platform
Litigation Support experience is preferred, especially in working with document review applications like Relativity, LAW (CloudNine), Nuix, Reveal, and JIRA.
Detailed technical knowledge and solid hands-on experience with performance tuning and troubleshooting
Bachelors degree in information systems, Business, or commensurate experience
Coordinate work with multi-cultural and multiple time zone teams
Disseminate knowledge across teams and ensure knowledge management is improved and managed to promote the highest level of service possible
Ability to work independently or under only general direction
Multi-task with superior decision-making, analytical and problem-solving skills
Problem solving approach and identify opportunities for processes improvement
Excellent verbal and written communication skills
Create and assist with team goals
Ability to meet deadlines and maintain focus
RESPONSIBILITIES:
Ensure that the team follows Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments
Identify recurring support activities and proactively plan solutions to prevent issues requiring support
Create reporting to support client, team, and business needs
Scheduling of resources
Escalation point for advanced application support and troubleshooting needs
Liaison and escalation point with Information Technology and Database Administration teams to address Applications availability and performance issues
Facilitate calls and escalated issues with Consultants, Clients and Project Managers
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Stay up-to-date regarding applications’ market and offerings by competitors
Assist with projects assigned by the Applications Support Manager
Assist with interviewing and onboarding new team members
Managing day to day support services ensuring that all customer issues are prioritized, triaged and resolved as effectively as possible
Escalate and work directly with Applications Support Manager as required
Assist RFP, billing, and any other special requirements
Ability to Lead and develop staff, ensuring high standards are consistently preserved, recognizing strengths and weaknesses, and acting on them. Mentoring and coaching staff is critical to the role as is maintaining high morale
* Please refer to our Privacy Policy at UnitedLex for information, “

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