Technology Specialist
1 month ago
Responsibilities
•Service Level Management and reporting inline with ITIL Framework•Should have strong knowledge in implementation & administration in servers and network infra.•Knowledge in Cloud Infra services and contact center management. •Strong communication skills and should have strong business relationship management•Supplier Management, Client Relations. •Ensure upkeep of IT infra and perform root cause analysis and reporting for any major incidents•Security Compliance
Technical and Professional Requirements:
•IT Asset Lifecycle Management•IT Audits – Internal & external•Business continuity management•Availability, Capacity & Change Management
Preferred Skills:
TIG-> Standard TIG
Additional Responsibilities:
servers and network infra.Cloud Infra services and contact center management.
Educational Requirements
ME,BE
Service Line
BPO TIG
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