Branch Manager

2 weeks ago

Rajkot, India YK Creation Full time

Position Overview:

The Salon Manager at YK Creation is responsible for leading day-to-day operations of the salon branch, ensuring smooth service delivery, team performance, customer satisfaction, and overall business growth. This role demands leadership, business acumen, and a customer-first mindset.

Key Responsibilities:

1. Operations & Management

  • Oversee daily salon operations, including appointments, staff schedules, and service flow.
  • Ensure cleanliness, hygiene, and maintenance standards are consistently met.
  • Manage stock, product ordering, and vendor coordination.

2. Team Leadership

  • Supervise, train, and motivate staff (stylists, beauticians, front desk, support staff).
  • Conduct regular performance reviews and provide coaching for skill enhancement.
  • Resolve staff issues, manage attendance, and maintain discipline.

3. Customer Experience

  • Ensure all clients receive exceptional service and a premium salon experience.
  • Handle customer feedback, concerns, or complaints professionally.
  • Build relationships with regular clients to encourage loyalty and referrals.

4. Business Development & Sales

  • Work on revenue growth by promoting salon services, membership plans, and retail products.
  • Track sales targets and implement strategies to achieve them.
  • Collaborate with marketing teams for local promotions, events, and campaigns.

5. Reporting & Administration

  • Maintain daily/weekly/monthly reports on revenue, expenses, and performance.
  • Ensure compliance with company policies, safety regulations, and salon standards.
  • Support HR in recruitment, onboarding, and retention of staff.

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