Customer support representative
2 months ago
The Offer
- Opportunity within a company with a solid track record of performance
- Leadership Role
- Attractive Salary & Benefits
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
The Profile
- You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You should be a native Mandarin or Chinese Speaker to effectively liaise with the stakeholders of the region
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a self-starter and demonstrate a high level of resilience
The Employer
Our client is a leading provider of innovative business solutions that harness advanced analytics and big data technologies to drive high-impact outcomes. With our extensive expertise, Our client have a proven track record of delivering tailored solutions in various industries, including manufacturing, financial services, telecommunications, and government sectors.
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