
Assistant Manager Front Office
12 hours ago
- Guest Relations:
- Provide exceptional customer service, ensuring guests feel welcomed and valued.
- Handle guest inquiries, complaints, and issues, escalating to the Front Office Manager as needed.
- Monitor guest satisfaction through comment cards and feedback.
- Operations Management:
- Oversee daily front desk operations, including check-in, check-out, and room assignments.
- Manage reservations, room bookings, and ensure efficient use of facilities.
- Ensure the front desk area is tidy, secure, and well-maintained.
- Staff Supervision & Development:
- Supervise, train, and coach front desk staff to meet service standards.
- Develop staff schedules, monitor performance, and provide feedback.
- Foster open communication and collaboration among the front office team.
- Financial & Administrative Tasks:
- Support budgeting, expense control, and revenue management.
- Oversee billing and cash processes, ensuring compliance with company standards.
- Manage office supplies, coordinate vendor interactions, and maintain records.
Job Type: Full-time
Pay: ₹22, ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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