Assistant Manager Front Office

3 weeks ago


Bathinda, India Choice Hotels Full time
  • Guest Relations:
  • Provide exceptional customer service, ensuring guests feel welcomed and valued.
  • Handle guest inquiries, complaints, and issues, escalating to the Front Office Manager as needed.
  • Monitor guest satisfaction through comment cards and feedback.
  • Operations Management:
  • Oversee daily front desk operations, including check-in, check-out, and room assignments.
  • Manage reservations, room bookings, and ensure efficient use of facilities.
  • Ensure the front desk area is tidy, secure, and well-maintained.
  • Staff Supervision & Development:
  • Supervise, train, and coach front desk staff to meet service standards.
  • Develop staff schedules, monitor performance, and provide feedback.
  • Foster open communication and collaboration among the front office team.
  • Financial & Administrative Tasks:
  • Support budgeting, expense control, and revenue management.
  • Oversee billing and cash processes, ensuring compliance with company standards.
  • Manage office supplies, coordinate vendor interactions, and maintain records.

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



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