Talkdesk Support and Implementation Engineer

4 days ago

India Rexus Group Full time

Statement of Work (SOW) Role Title: Talkdesk Support and Implementation Engineer (L2 – French Speaking) Work Type: Subcontractor / Remote or Hybrid Support (Based in EMEA) Support Type: Level 2 Technical Support & Implementation Assistance Project Type: Talkdesk Platform Support and Configuration Services – One Year Engagement 1. Project Overview The purpose of this engagement is to provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects. The selected engineer will work as a subcontractor to assist with day-to-day Talkdesk operations, troubleshooting, system enhancements, integration support, and configuration activities. The engagement is expected to last 12 months, with the potential for extension depending on business needs. Preference will be given to candidates who can communicate fluently in both English and French, as support may involve direct interaction with French-speaking stakeholders. 2. Roles and Responsibilities Provide Level 2 technical support for Talkdesk platform incidents and service requests. Assist in Talkdesk setup, configuration, and deployment activities across various business units. Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools (e.g., Salesforce, ServiceNow). Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards. Support prompt engineering and AI-driven workflow optimization, if applicable. Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution. Document processes, configuration changes, and best practices. Provide periodic reports on performance metrics, issues, and resolutions. Ensure compliance with company and customer security, privacy, and operational standards. 3. Required Qualifications & Experience Minimum 5+ years of experience in Contact Center / Unified Communications solutions. Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting. Knowledge of IVR design, call routing, and integration with CRM platforms. Experience with prompt engineering or AI-enabled conversation flows (advantageous). Strong understanding of SaaS applications, cloud-based telephony systems, and APIs. Excellent communication and customer interaction skills. Fluent in French and English (verbal and written). Based in EMEA region and available for customer-facing support during local business hours.

  • Talkdesk Support and Implementation Engineer

    4 days ago

    India Rexus Group Full time

    Statement of Work (SOW)Role Title:Talkdesk Support and Implementation Engineer (L2 – French Speaking)Work Type:Subcontractor / Remote or Hybrid Support (Based in EMEA)Support Type:Level 2 Technical Support & Implementation AssistanceProject Type:Talkdesk Platform Support and Configuration Services – One Year Engagement1. Project OverviewThe purpose of...

  • Implementation Support Engineer

    2 weeks ago

    Bengaluru, India Guidewire Software Full time

    Job Description Summary We are seeking an Implementation Support Engineer to join our team. The Implementation Support team is part of Guidewire's Global Support organization, providing services across all Guidewire core application implementationsboth in the Guidewire Cloud and on-premise. Acting as the bridge between customer implementation teams and...

  • Customer Support QA Analyst

    1 week ago

    India Feufo Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    We're seeking a QA Analyst to assess and enhance customer interactions across our support channels (calls, emails, chats) for a fast-growing SaaS company. This role will analyze team performance, develop insightful dashboards, and collaborate with leadership to improve the customer experience and support processes. You'll play a key role in ensuring our...

  • Implementation Engineer

    6 days ago

    India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview: The Implementation Engineer - Salesforce / MS Dynamics plays a pivotal role in implementing and customizing Salesforce and/or MS Dynamics solutions to meet the organization's requirements. This role is essential in ensuring the seamless integration and functionality of these platforms across the organization, impacting various departments from...

  • Implementation Engineer

    3 weeks ago

    Hyderabad, India IT Services Company Full time

    Job Description Job Title: Implementation Engineer (SaaS | Enterprise Clients) Location: Hyderabad Shift : Night shift (US Shift) Experience: 2-3 years in client-facing technical roles (SaaS/Enterprise onboarding) About the Role We are looking for a dynamic Implementation Engineer to lead the design, delivery, and optimization of scalable technical solutions...

  • VMware Senior Technical Support Engineer

    3 days ago

    Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • Implementation Analyst

    4 weeks ago

    India Art Technology and Software Full time

    Job Description Implementation Analyst- Role Overview - The Implementations function has the responsibility for delivering customer focused solutions from requirements definition, through build and integration, testing, go live, and hand over to support functions - The Implementations Executive owns and delivers a portfolio of smaller client work items, and...

  • Technical Implementation Engineer

    2 weeks ago

    India Y Meadows Full time

    Job Description Technical Implementation Engineer Y Meadows is a United States-based company specializing in artificial intelligence and automation solutions. We provide a low-code automation platform that streamlines business processes such as order entry and customer support interactions. We are looking for a Technical Implementation Engineer whose primary...

  • Technical Implementation Engineer

    3 days ago

    India Y Meadows Full time

    Technical Implementation Engineer Y Meadows is a United States-based company specializing in artificial intelligence and automation solutions. We provide a low-code automation platform that streamlines business processes such as order entry and customer support interactions. We are looking for a Technical Implementation Engineer whose primary responsibility...

  • AI Implementation Engineer

    22 hours ago

    India Phinite.ai Full time

    Company Description Phinite.ai is a next-gen AI orchestration platform enabling businesses to build, deploy, and scale conversational and autonomous agents — all through natural language. Our no-code, user-friendly platform empowers enterprises to design multi-agent systems with unmatched speed and efficiency. From customer support to backend automations,...