Director of Operations Performance

7 days ago

India Lotus Interworks Full time

Job Role: Director of Operations Performance

Location : Remote

Shift : 7PM - 4AM IST


About Simplia Inc.:

Simplia Inc. is a cutting-edge AI-powered tech company based in Los Angeles, specializing in providing small to mid-sized businesses with custom digital solutions, including websites, marketing services, and operational tools. Our innovative approach is powered by advanced AI-driven platforms that empower businesses to achieve unparalleled efficiency and growth


Position Overview

We are seeking a results-oriented Director of Operations Performance to lead and optimize our multi-team operations. This role is pivotal in ensuring that our Team Performance Index (TPI) is consistently maintained above target levels while delivering exceptional results for our clients.


As a part of Initial Screening Process kindly fill the below Google Form:


Key Responsibilities

  • Drive operational excellence across multiple teams, managing a workforce of 100+ members.
  • Continuously monitor and maintain the Team Performance Index (TPI) to meet or exceed established benchmarks.
  • Ensure individual teams consistently achieve their KPIs and project objectives.
  • Develop and execute performance improvement strategies for teams underperforming against targets.
  • Oversee resource allocation and optimization across multiple concurrent projects.
  • Establish and refine systems to track and analyze team performance metrics.
  • Provide regular performance insights and reports to the Director of Revenue Retention.
  • Proactively identify and address operational challenges impacting team performance.


Required Qualifications


  • Minimum of 7 years of experience in operations management.
  • Demonstrated success in managing large-scale teams (100+ members).
  • Expertise in using performance management systems and KPI tracking tools.
  • Exceptional analytical and problem-solving skills.
  • Proven ability to lead, motivate, and optimize team performance.
  • Bachelor’s degree in Business, Operations Management, or a related field.


Preferred Qualifications


  • Experience in lead generation or digital marketing operations.
  • Familiarity with marketplace models and real-time project management.
  • MBA or an advanced degree in a relevant discipline.
  • Proficiency in performance optimization tools and methodologies.
  • A history of implementing successful performance improvement initiatives.


Key Performance Metrics

The role’s success will be measured by the following:

  • Maintaining TPI at or above target levels across all operations.
  • Achieving measurable improvements in team performance metrics.
  • Ensuring on-time and quality project delivery.
  • Consistently meeting or exceeding customer quality standards.


How to Apply

Interested candidates are invited to send their resumes and a cover letter detailing their experience in operations performance management to


Simplia inc. is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees.

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