Academic Associate

4 weeks ago

Jamnagar, India Whatjobs IN C2 Full time

Title: Academic Operations Associate Location: Indore Department: Academic Operations Reports to: Centre Head / Regional Operations Lead Role Summary: The Academic Operations role at Unacademy is responsible for ensuring seamless execution of academic plans, maintaining schedules, coordinating with educators, managing student-related queries, and supporting the backend operations of offline and online classes. Key Responsibilities: - Academic Calendar Execution: Coordinate with educators and planning teams to implement academic calendars, timetables, and class schedules efficiently. - Educator Coordination: Facilitate onboarding, scheduling, and performance tracking of educators; ensure attendance and punctuality for classes. - Student Experience Management: Serve as the point of contact for student queries related to classes, schedules, assignments, and assessments; ensure a smooth academic journey. - Classroom & Centre Management (Offline Centres): Oversee the functioning of classrooms, including logistics like AV equipment, seating, attendance systems, and learning materials. - Monitoring & Reporting: Track academic delivery metrics (attendance, performance, feedback); prepare and present daily/weekly reports to internal stakeholders. - Assessment & Exam Coordination: Manage the execution of tests, evaluations, and results processing with the academic team. - Stakeholder Communication: Act as a communication bridge between students, parents, educators, and the central academic team. - Process Improvement: Identify bottlenecks in academic operations and suggest improvements to optimize learning outcomes and operational efficiency. Qualifications & Skills: - Bachelor’s degree required (Education/Management background preferred). - 1–3 years of experience in operations, preferably in an EdTech or educational setup. - Strong organizational and multitasking skills. - Excellent communication and interpersonal skills. - Proficient in Google Sheets, Excel, and basic data handling. - Ability to work under pressure and meet tight deadlines. Preferred Attributes: - Passion for education and learner success. - Prior experience in academic delivery or working with educators. - Tech-savvy and quick learner of internal tools and CRMs.

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