Senior Customer Support Representative, Japanese Speaking

2 weeks ago


india Agensi Pekerjaan BTC Sdn Bhd Full time
Job Description

Open Position: Senior Customer Support Representative, Japanese Speaking (Shared Service Company)


A Shared Service Company is currently hiring a Customer Support Representative, Japanese Speaking to join them in the Penang office.


Key responsibilities include:

  • Possess professional certificate in Japanese language.
  • Hold at least a Diploma or bachelor’s degree in related field.
  • Be a proactive part of the account team to support Japan country customer-based growth by serving as the company's go-to person for questions regarding demand fulfilment.
  • Utilising escalations, reporting, and analytics, transparently manage end-to-end demand fulfilment to guarantee on-time delivery to clients based on orders and projections.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Demonstrate high integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

If you are interested, please send your CV to  for a confidential discussion.


Visit today.


Please take note that only shortlisted candidates will be notified.


#Sharedservicecompany #CustomerSupport #Japanese #Japan #Career #CV #Jobs #Jobseekers #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia


Requirements
Business Development Manager, Manager, IT Infrastructure & Operations, Senior IT Procurement Buyer, Procurement Specialist

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