Senior UX/ User Research Design Specialist

2 weeks ago


Bengaluru, India SAP Full time

What you’ll do Summary & Role Information: Plan and conduct qualitative and quantitative user research to understand the needs, motivations, and workflows of a wide range of users. Translate research findings into actionable insights, personas, journey maps, or UX recommendations and communicate them clearly to stakeholders at all levels. Partner with UX design teams like SAP Build Design, SAP HANA Cloud Design, SAP Foundation Design, or SAP Integration Suite Design to drive user-centered innovation through research. Drive research initiatives across the entire Business Technology Platform (BTP), uncovering user needs and pain points that span diverse services, roles, and end-to-end workflows—from low-code developers to enterprise architects. Collaborate closely with UX design, product management, and engineering teams to ensure product decisions are grounded in user evidence across the entire development lifecycle. What you bring Experience (Role Requirements): Bachelor’s or Master’s degree in Interaction Design, Product Design, Digital Media Design, Human Computer Interaction from premier institutes like NID and IIT 6+ years of relevant experience  Hands-on experience in conducting UX research—such as user interviews, usability testing, surveys, contextual inquiries, usability inspection, user data collection, or diary studies. Ability to independently plan, execute, and synthesize research in a structured and rigorous way—even in complex enterprise environments. A strong team player who enjoys working in international cross-functional product teams and actively shaping UX strategies. Experience in enterprise or B2B software is a plus, but not required—what matters most is your willingness to learn and your proactive mindset. Excellent communication skills, both written and verbal. Meet your Team : You will be part of our BTP Experience Team at SAP, working within the newly established User Research Team. We are a diverse group of researchers and designers dedicated to improving the user experience across SAP's Business Technology Platform through data-driven insights and close collaboration. Join us to help shape the future of enterprise software with a user-first mindset.  #SAPBTPXDCareers  #SAPInternalT3  ​Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.


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