Intern, Associate Product Consultant- Passkey

Overview: About Cvent: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. About the role: We have multiple Associate Product Consultant positions in our Client Services department for Passkey software product. You shall either be a part of a team that supports clients over the phone and email on the Passkey software or will be responsible for implementing their event requirements in the tool and sharing best practices with them. Our current team of consultants is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications. In This Role, You Will: Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients in effort to boost their meeting attendance via Cvent’s marketing engine  Gather client requirements for future releases of the product  Create and maintain all product documentation  Implement and manage the online portion of client events as and when needed  Gather client requirements and implement them in the Passkey software  Communicate with the client and review the initial implementation with them and make required changes  Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals  Document all communication with the client in Cvent’s CRM software Here's What You Need:  Freshers (Pass out Batch- 2025,2026)  Excellent communication skills (verbal and written)  Strong analytical and logical skills  Strong business acumen, ethics, and high integrity  High comfort level in using online software products  Must be articulate, organized, detail-oriented and have ability to multi-task  Quick learner, with a positive attitude and ability to work well within a team #LI-DNI Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients in effort to boost their meeting attendance via Cvent’s marketing engine  Gather client requirements for future releases of the product  Create and maintain all product documentation  Implement and manage the online portion of client events as and when needed  Gather client requirements and implement them in the Passkey software  Communicate with the client and review the initial implementation with them and make required changes  Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals  Document all communication with the client in Cvent’s CRM software  Freshers (Pass out Batch- 2025,2026)  Excellent communication skills (verbal and written)  Strong analytical and logical skills  Strong business acumen, ethics, and high integrity  High comfort level in using online software products  Must be articulate, organized, detail-oriented and have ability to multi-task  Quick learner, with a positive attitude and ability to work well within a team #LI-DNI