Product Manager-Personal Loan-Product Manager
1 day ago
About The Role
Department Personal Loans
Designation: Team Member- Product Manager
Product: Personal Loan
Grade Assistant Manager
About The Role and Responsibilities:
"¢ Responsible for overseeing and implementing strategies to measure and improve customer satisfaction
"¢ Proactively resolves customer complaints and escalations.
"¢ Provide support across Customer Service Team and assist them to effectively resolve issues on a timely manner
"¢ Help Customer Service Team to navigate through a variety of our tools
"¢ Collaborate with internal teams and enhance the customer journey
"¢ Identify new opportunities for our existing customers to make the most of our platforms or avoid roadblocks
"¢ Develop deep knowledge of the product and solutions
"¢ Show composure, zeal, and flexibility to tackle case volumes and upcoming questions. Develop a comprehensive product strategy, market positioning, target segments, and competitive differentiation
"¢ Responsible for the overall service quality of NPS TNPS and RNPS
"¢ Analyse Complaints Trends on ongoing basis
"¢ To arrive at an action plan collectively with the unit and monitor the plan for improvement of NPS score
Core Competencies:
"¢ Educational requirementGraduate or any other equivalent degree
"¢ Excellent analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights
"¢ Exceptional leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholder
"¢ Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines
"¢ Knowledge of compliance and risk management practices in the financial services industry
"¢ Familiarity with agile development methodologies and product management tools is a plus
Location: Mumbai (Goregaon East)
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