Customer Support Specialist

1 day ago

Pune, India Sakon Full time

Job Overview We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends). Key Responsibilities Provide customer support via calls, chats, and emails. Manage tickets, track escalations, and ensure resolution within SLAs. Collaborate with cross-functional teams and telecom carriers for issue resolution. Deliver professional communication while assisting clients globally. Requirements Excellent communication skills in English (written & verbal). Strong problem-solving and troubleshooting abilities. Patience and customer-first mindset. Prior experience in helpdesk / technical support preferred. Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply. Willingness to work in rotational shifts (including nights & weekends). Join us to be part of a global support team and grow your career in mobility SaaS operations

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