Field Debt Manager

2 months ago

New Delhi, India Navi Full time

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good collection manager at Navi?

-Ability to learn

-Being disciplined

-Communicating well

How would your role at Navi Look Like?

● Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses

● Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets

● Overview of day-to-day agent activities including regular performance monitoring, in-person

visits for high-value accounts, and regular & timely follow-ups with customers

● Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)

● Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same

● Ensure agents regularly attend all meetings, AHMs, and training sessions as required

● Highlight accounts requiring legal action and following process on the same

● Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis

● Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent

● Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

What are some of the good to have skills for this role?

● Strong communication and influencing skills.

● Should have a geographical understanding of specified area.

● 2 - 5 years of people management experience in sales, operations, customer experience or collections role.

● Should have a working knowledge of MS Excel and Google Sheets

● Should have high professional ethics and integrity

● Qualification: Any Graduate

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