Global Visa Consultant B2C

3 weeks ago

Ernakulam, India AROOHA HOLIDAYS Full time

Key Responsibilities

  • Consult with individual clients (walk-ins, calls, and online leads) to understand their visa needs, goals, and eligibility.
  • Provide accurate advice on various visa categories such as student, tourist, work, PR, and family visas.
  • Handle end-to-end visa processing: documentation, application filing, appointment scheduling, and follow-ups.
  • Keep clients informed of changes in immigration policies, procedures, and documentation requirements.
  • Maintain up-to-date knowledge of visa rules and embassy procedures for major destinations.
  • Coordinate with internal teams (document verification, application filing, follow-ups) to ensure smooth processing.
  • Manage multiple cases simultaneously while maintaining high-quality service standards.
  • Build trust and long-term relationships with clients through clear communication and support.
  • Maintain accurate records of each client interaction in CRM or case management systems.

Requirements

  • Bachelor's degree in any discipline (preferred: Travel & Tourism, Law, or International Studies).
  • Minimum 1–3 years of experience in visa consulting, preferably in a B2C role.
  • Strong knowledge of international visa categories, eligibility, and documentation requirements.
  • Excellent verbal and written communication skills in English; additional languages are a plus.
  • Strong organizational skills, attention to detail, and ability to meet deadlines.
  • Experience working with CRM or visa case management software.
  • Client-centric approach with problem-solving abilities and a positive attitude.

Job Types: Full-time, Permanent

Work Location: In person

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