Associate- Complaints Customer Service
2 months ago
Roles and Responsibilities
Key Responsibilities: -
One with 3-5 years of customer grievance handling experience Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc. Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution Accountable for External / Internal Audits for the Team Familiar with RBI, NCH portal for complaint reporting & resolution Aware of Internal Ombudsman Mechanism-
Senior Complaints Associate
17 hours ago
Delhi Division, India Tide Full timeSenior Complaints Associate India, Delhi NCRDepartment: Operations SupportWho are Tide:At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to...
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Customer Service Associate
2 days ago
new delhi, India Bhanzu Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication...
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Customer Service Associate
1 month ago
New Delhi, India Mantan Retail Pvt Ltd Full time**CSA Job Description** Supermarket customer service assistants both directly help customers inside the store and via telephone, as well as help with maintaining the store. A supermarket customer service assistant's duties and responsibilities can include guiding customers to the items they need, replenishing the grocery shelves when items go out of stock,...
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Customer Service Associate
1 week ago
Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full timeJob Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...
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Csa (Customer Service Associate)
1 week ago
Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full timeJob Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...
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Complaints and Escalations
3 weeks ago
Delhi, India FPL Technologies Full timeAbout FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...
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Complaints and Escalations
3 weeks ago
delhi, India FPL Technologies Full timeAbout FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...
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Manager-Customer complaints
1 month ago
delhi, India Tejas Networks Full timeAbout Tejas NetworksTejas Networks designs, develops and sells high-performance networking products to telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas products utilize programmable, software-defined hardware architecture with a common software code-base that delivers...
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Customer Service Executive
5 days ago
new delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: 0.6 - 2 years of work experience in Customer service in the voice and Chat process.Degree/Diploma: Any GraduateKnowledge & Skills:Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship managementKEY RESPONSIBILITIES:Customer...
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Customer Service Representative
3 days ago
Delhi, Delhi, India TapGro Full time**About TapGro**: TapGro is a dynamic SAAS startup committed to revolutionizing the salon industry through innovative software solutions. Our comprehensive platform empowers salon business owners to streamline operations, enhance marketing strategies, and optimize overall business efficiency. **Position Overview**: As a Customer Service Associate, you will...
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Customer Service Representative
6 days ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. 5.5 days working Day Shift (9 hrs working) Max age limit - 30 years Job location - Near Mohan Estate, DELHI **Job Types**:...
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Associate Customer Service
2 days ago
Delhi, India Nutrabay.com Full timeNutrabay is the largest health & nutrition store in India. We are proudly a bootstrapped business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. We believe in an open, intellectually honest culture where...
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Customer Service Executive
4 days ago
New Delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: 0.6 - 2 years of work experience in Customer service in the voice and Chat process.Degree/Diploma: Any GraduateKnowledge & Skills:Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship managementKEY RESPONSIBILITIES:Customer...
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Customer Service Executive
5 days ago
New Delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: 0.6 - 2 years of work experience in Customer service in the voice and Chat process.Degree/Diploma: Any GraduateKnowledge & Skills:Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship managementKEY RESPONSIBILITIES:Customer...
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Customer Service Executive
5 days ago
new delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE) Years of Functional Experience: 0.6 - 2 years of work experience in Customer service in the voice and Chat process. Degree/Diploma: Any Graduate Knowledge & Skills: Basic Computer Skills Excellent English communication skills - read and write Customer Relationship management KEY RESPONSIBILITIES: ...
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Customer Service Representative
2 weeks ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent fluency in English is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age limit - 29 years** **Job...
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Customer Service Representative
2 weeks ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent fluency in English is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age limit - 29 years** **Job...
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Customer Service Representative
1 week ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent fluency in English is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age limit - 29 years** **Job...
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Customer Service Representative
7 days ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent fluency in English is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age limit - 29 years** **Job...
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Customer Service Representative
5 days ago
Delhi, Delhi, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer Support Associate (Work from Office) Salary - Rs. 28000 CTC to Rs.40000 CTC It's an Inbound Voice process Attend the incoming calls of the customers & sort their queries complaints regarding the services. **Excellent fluency in English is mandatory** 5.5 days working Day Shift (9 hrs working) **Max age limit - 29 years** **Job...