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Operations Executive

1 month ago

Delhi, India Aspire Fertility Center Full time
Profile:

We are looking for an organized, detail-oriented and proactive individual to join our team as an Operations Executive at Aspire Fertility Center. Please note: we are accepting candidates with a minimum of 3 Years of work experience for this Role.

Key Responsibilities:

Administrative & Operational Duties:

- Oversee day-to-day operations of the fertility center,- Manage Front desk team in accurate and efficient appointment booking practices, including time estimates for different services.- Teach soft skills for patient interaction to manage expectations and handle delays professionally.- Coordinate with doctors, nurses, and other staff to streamline workflows and ensure high-quality patient care.- Maintain and manage inventory of medical supplies and consumables.- Ensure timely and accurate documentation of patient records in the clinic management system.

Customer Service & Patient Care:

- Act as the primary point of contact for patient inquiries and concerns.- Ensure a patient-centric approach, providing empathetic and professional support to individuals undergoing treatment.- Collect and manage patient feedback to improve clinic services.

Compliance & Quality Assurance:

- Ensure compliance with healthcare regulations, including data protection- Assist in maintaining accreditation standards and prepare for audits or inspections.- Uphold the confidentiality and ethical standards of the fertility center.

Team Coordination & Support:

- Assist in training new employees on clinic policies and procedures.- Collaborate with marketing and finance teams for billing, promotional campaigns, and budgeting.- Address operational challenges and resolve conflicts effectively.

-

Skills and Qualifications:

- Bachelor’s degree in Healthcare Administration, Business Management, or related field.- 3+ years of experience in healthcare or clinic operations (experience in fertility services is a plus).- Strong organizational and multitasking skills with attention to detail.- Excellent interpersonal and communication skills.- Proficiency in using clinic management software and Microsoft Office tools.- Knowledge of healthcare regulations and compliance standards.

Preferred Traits:

- Empathetic and patient-focused mindset.- Ability to handle sensitive information with confidentiality and discretion.- Strong problem-solving and decision-making capabilities.