SAP Support

3 days ago


Navi Mumbai, India Calsoft Labs - An Alten Group Company Full time
Prefer Immediate Joiner

Role Responsibilities:

Managing production application support.Working at level 2 giving expert support and information to the queries raised by the end user.To understand the business process and provide consultation services.Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.Driving timely resolution of customer issues within the expected SLA.Preparing and maintaining KEDB for all the known issues.Coordination with L3 team/ Product team / Development team for the next level support, bug-fixes.Drive and manage the 1st level support team for the issue resolution.Involvement in UAT.Responsible for Background job motoring/ SAP Idoc Monitoring/SAP queues monitoring.Should be comfortable to work in 24/7 Environment. (Rotational 3 Shifts).

Primary Skills

Should have hands on experience in SAP EWM (Extended Warehouse Management).Should have Strong knowledge in Warehousing & Extended warehouse Processes and Logistic Execution.Should have good knowledge on Master data customization of vendors, customers, materials, warehouse Bins and complete EWM structure.Should have good understanding on SAP ECC and SAP EWM integration.Good understanding on Handling Unit Management, RFID, Physical Inventory & Shipping Receiving Services.Should have strong knowledge on SAP Inbound Outbound Queues.Should have knowledge on SAP MM-SD Modules.Experienced in Post Implementation Production Support.Prior background and experience in SAP MM and WM will be added advantage.

Secondary SkillsITIL certification is preferredRetail / Warehouse Management domain background would be highly preferred



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