Product Support Engineer

3 weeks ago

Chennai, India Azentio Software Pvt Ltd. Full time

About Azentio :

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE- (Universal Lending), AMLOCK- (Anti-Money Laundering & Compliance software suite), PREMIA- Astra (Core Insurance software), ORION- (Enterprise Resource Planning software) and MFUND Plus- (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio offers a comprehensive range of products - serving core operations to modern digital needs - for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.

Responsibilities :

  • Oversee the day-to-day operations of the team to ensure effective and efficient performance
  • Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues
  • Ensure 100% compliance to support SLAs
  • Coach individual contributors to proactively engage clients to support and drive adoption and usage of specific products and features within the Orion solution, ensuring maximum business benefits for the client
  • Coach individual contributors to ensure regular account outreach, report generation, and effective client engagement
  • Ensure team is meeting expectations and meeting quarterly objectives and commitments
  • Interact closely with Product Engineering team to resolve product architectural issues
  • Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
  • Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues
  • Updating tickets in a timely manner.
  • Providing regular reports to the management on product performance and customer issues.
  • Managing prioritization and trade-offs between customer experience, business impact and product performance.
  • Oversee the resolution of customer inquiries, issues, and escalations in a timely and efficient manner, ensuring customer satisfaction and retention.
Qualifications :
  • Proven experience in a product support or customer service leadership role, preferably in a technology or SaaS company.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
  • Analytical mindset with the ability to leverage data and metrics to drive decision-making and process improvements.
  • Solid understanding of customer relationship management (CRM) systems and support tools.
  • Experience working in an agile environment.
  • ERP experience would be a plus

(ref:hirist.tech)

  • Process Engineer Production

    2 months ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on

  • Process Engineer Production

    1 week ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on

  • Process Engineer Production

    3 weeks ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on

  • Process Engineer Production

    2 months ago

    Chennai, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on TimesJobs.com.

  • Process Engineer Production

    3 weeks ago

    Chennai, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on TimesJobs.com.

  • Product Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Azentio Software Pvt Ltd. Full time

    About Azentio : Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...

  • Production Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Tech Mahindra Full time

    Mandatory Skills :Production Support Engineer Location : Pune /Hyderabad /Chennai / Noida / Bengaluru Exp : 8-12 years Required Skills and Qualifications:• Bachelor's degree in computer science, Information Technology, or a related field.• Proven experience in supporting Windows server and desktop environments.• Strong technical skills in managing and...

  • Production Support Engineer

    2 weeks ago

    Chennai, India Tech Mahindra Full time

    Mandatory Skills :Production Support Engineer Location : Pune /Hyderabad /Chennai / Noida / Bengaluru Exp : 8-12 years Required Skills and Qualifications:• Bachelor’s degree in computer science, Information Technology, or a related field.• Proven experience in supporting Windows server and desktop environments.• Strong technical skills in managing...

  • Production Support Engineer

    1 week ago

    chennai, India Tech Mahindra Full time

    Mandatory Skills : Production Support Engineer Location : Pune /Hyderabad /Chennai / Noida / Bengaluru Exp : 8-12 years Required Skills and Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • Proven experience in supporting Windows server and desktop environments. • Strong technical skills in...

  • Production Support Engineer

    2 weeks ago

    Chennai, India Tech Mahindra Full time

    Mandatory Skills :Production Support Engineer Location : Pune /Hyderabad /Chennai / Noida / Bengaluru Exp : 8-12 years Required Skills and Qualifications:• Bachelor’s degree in computer science, Information Technology, or a related field.• Proven experience in supporting Windows server and desktop environments.• Strong technical skills in managing...

  • Product Support Engineer

    3 weeks ago

    chennai, India Everstage Inc. Full time

    Requirements: 1. 1+ years of experience as a technical support engineer / Service Desk Engineer. 2. Strong Enterprise Experience is required. (preferably US Market). 3. Team orientation – Excellent interpersonal skills and ability to establish strong relationships with customers and internal teams. 4. Experience with a customer support software such as...

  • Product Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Everstage Inc. Full time

    Requirements: 1. 1+ years of experience as a technical support engineer / Service Desk Engineer. 2. Strong Enterprise Experience is required. (preferably US Market). 3. Team orientation – Excellent interpersonal skills and ability to establish strong relationships with customers and internal teams. 4. Experience with a customer support software such as...

  • Product Support Engineer

    2 months ago

    chennai, India Everstage Inc. Full time

    Requirements: 1. 1+ years of experience as a technical support engineer / Service Desk Engineer. 2. Strong Enterprise Experience is required. (preferably US Market). 3. Team orientation – Excellent interpersonal skills and ability to establish strong relationships with customers and internal teams. 4. Experience with a customer support software such as...

  • Global Product Support Engineer

    20 hours ago

    Chennai, India Cavotec Full time

    Global Product Support EngineerJob n. 240209IndiaShare this jobCavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide...

  • Global Product Support Engineer

    2 months ago

    Chennai, India Cavotec Full time

    Global Product Support Engineer Job n. 240209India Share this job Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations...

  • Global Product Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Cavotec Full time

    Global Product Support Engineer Job n India Share this job Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide...

  • Global Product Support Engineer

    2 months ago

    chennai, India Cavotec Full time

    Global Product Support Engineer Job n. 240209India Share this job Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable...

  • Global Product Support Engineer

    3 weeks ago

    chennai, India Cavotec Full time

    Global Product Support Engineer Job n. 240209India Share this job Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable...

  • Global Product Support Engineer

    3 weeks ago

    Chennai, India Cavotec Full time

    Global Product Support Engineer Job n. 240209India Share this job Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations...

  • Production Support Engineer

    3 weeks ago

    Chennai, India CGI Full time

    Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global...