High Salary: Assistant Customer Service Manager
1 month ago
Location – Gurgaon, India
Experience – 3 to 8 Years of experience
What we are looking for in a candidate:
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction- Establish & Manage Relationships / Engagement with the Clients.- Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities- To monitor and document work schedule of staff and absences.- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates- Ensure that all audit related issues are brought to a close- Identify and drive continuous improvements and initiatives in process- Coach & mentor Team lead so that they are able to manage their teams better- To ensure that all internal customer queries are followed up on a timely basis- Collaborate with internal teams.- To be the Key contact for all problems and queries with specific business assigned.- Take on special projects as per business need- Action Oriented, Integrity and Trust, Perseverance- Command Skills, Problem Solving, Drive for results, Standing along and Directing Others- Managing & measuring work- Excellent verbal and written communications skills- Strong external and management reporting skills
ISMS Responsibilities:
- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;- Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;- Ensure the safeguarding of information in their possession;- Accepts responsibilities for the operation and protection of information assets; and- Perform the work as delegated by the by the Function Head
Desired Skills and Experience-
- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching- Ability to communicate and resolve issues that affect Performance Criteria- Ability to lead employees on their team to performance of the Performance Criteria- Demonstrated language fluency in English
What do we offer?
- growth opportunities- Group medical coverage- is paid as per applicable law which is over and above total offered CTC
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