Business Analyst

Found in: Whatjobs IN C2 - 2 weeks ago

pune, India Workday India Private Limited Full time

About the Role

As a Business Analyst in WSP Operations, you will interact with our customers directly to answer program questions, tackle technology issues and more. You'll collaborate with a team of analysts to support operational aspects of Workday Success Plans and other internal programs. Best of all, you will use your organization skills and attention to detail to greatly improve customer experience both internally and externally More specifically you can expect to:

Provide customers timely support on questions, feedback & technology issues

Build working relations with multiple internal teams such as WSP Delivery, WSP Program Management, Workday Education, and CX Field Systems

Assist with operations of multiple programs, including customer onboarding, offboarding and other program management duties as needed

Analyze data and build reports to support custom operational processes

Leverage business knowledge and expertise to find opportunities for process or system improvements

About You

Basic Qualifications

3+ years Business Analyst experience

3+ years of experience with Google Sheets (or Excel) & Salesforce

​

Other Qualifications

BS / BA degree in relevant field or equivalent work experience

Excellent verbal and written communication skills

Strong technology skills; able to learn and adopt new technology

Ability to be flexible, multi-task and get things done in a fast-paced and constantly evolving environment

Proficient in Smartsheet and Google Slides

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