Customer Care Representative

1 day ago

Four Points By Sheraton Navi Mumbai Vashi, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

ICICI Lombard is hiring Customer Relationship Executives – Digital Sales to join our high-energy Contact Centre team in Mumbai. The role involves handling customer queries, driving digital insurance sales, and ensuring excellent customer engagement through voice interactions.

Key Responsibilities

  • Engage with potential customers over calls to explain insurance products and services.
  • Drive digital sales by converting leads into successful policy issuance.
  • Achieve daily, weekly, and monthly sales targets.
  • Ensure superior customer experience by answering queries clearly.
  • Demonstrate strong knowledge of sales skills and customer relationship management.
  • Participate in mock calls and operational training for sales performance.

Qualifications & Skills Required

  • Education: Graduate (Full-time/Part-time).
  • Experience: 0–2+ years (Freshers welcome).
  • Excellent communication in English & Hindi.
  • Sales-oriented mindset with persuasive communication skills.
  • Knowledge of customer service and quality parameters.
  • Ability to confidently explain "What skills are required for sales" during interview.

Work Environment

  • Working Days: 5 days a week.
  • Week Off: 2 days (rotational).
  • Shift Timings: Fixed shift, 9:30 AM – 7:00 PM.
  • Process: Voice-only (No transport provided).

Salary & Benefits

  • Fresher CTC: ₹1.75 LPA (Approx. ₹12,500 in-hand/month).
  • Experienced CTC (0–2+ years): Up to ₹2.50 LPA (Approx. ₹18,000 in-hand/month).
  • Unlimited incentives for E-Channel (Digital Sales).
  • Career growth in one of India's leading insurance companies.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

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