Client Service Representative

6 days ago

Nagpur, India Bitbybit Solutions Full time

Job Summary:

  • We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients.
  • The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction.

Key Responsibilities:

  • Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
  • Provide accurate information about products, services, and company policies.
  • Address and resolve client concerns, complaints, or service issues professionally.
  • Maintain and update customer records and ensure data accuracy in CRM systems.
  • Collaborate with internal teams (sales, technical, billing) to address client needs.
  • Follow up with clients to ensure their satisfaction and identify additional service needs.
  • Maintain knowledge of company offerings, industry developments, and customer support trends.
  • Escalate complex or unresolved issues to the appropriate departments.

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