FMS Head – Mumbai

1 day ago

Mumbai, India STAFFIAA Full time

Job Description – FMS Head Position Details Designation: FMS Head Grade: Sr. Manager / AVP Location: Mumbai Vacancies: 1 CTC: Up to 20 LPA Key Responsibilities Help Desk Management – Oversee and streamline IT helpdesk operations for timely resolution of issues. Asset Management (IMAC Process) – Manage complete IT asset lifecycle including installation, move, add, and change. Vendor Management – Handle vendor coordination, negotiations, and performance evaluation. Team Management – Lead, mentor, and build high-performing IT support teams. Project Management – Execute IT infrastructure and service projects within defined timelines. Audit & Security Management – Ensure compliance with IT security, audit, and regulatory standards. ITIL Process Management – Oversee Incident, Change, and Problem Management for smooth service delivery. OEM & Partner Coordination – Work with OEMs and partners for warranty, support, and escalations. Desired Candidate Profile 8–12 years of experience in IT Service / Infrastructure Management . Strong working knowledge of ITIL processes and service delivery models. Proven track record in managing helpdesk, vendors, and IT projects . Excellent leadership, communication, and stakeholder management skills. Exposure to audit, compliance, and IT security frameworks . . Skillset Required: Help Desk Management, Vendor Management , Audit & Security Management, ITIL Process ManagementOEM & Partner Coordination , Asset Management (IMAC Process) .

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