Problem Management-Senior Associate

•ITIL Certified•Breadth of knowledge across infrastructure and application processes, areas, and technologies (Network, Security, Storage, Database, Cloud, End User Computing, and Application)•Strong analytical skills & Proven track record of working collaboratively to improve the customer experience•Ability to communicate technical concepts to...

Skill set required: ➢ Total Experience – Minimum 4 -5 of relevant years. ➢ Understanding of Data network (Cisco), however voice IT products is a plus.➢ CCNA Preferred ➢ ITIL V3/V4 Foundation is Mandatory. ➢ Good understanding of Data analytics, include tools like Power BI.Should have problem management working experience

Skill set required: ➢ Total Experience – Minimum 4 -5 of relevant years. ➢ Understanding of Data network (Cisco), however voice IT products is a plus.➢ CCNA Preferred ➢ ITIL V3/V4 Foundation is Mandatory. ➢ Good understanding of Data analytics, include tools like Power BI.Should have problem management working experience

Skill set required: ➢ Total Experience – Minimum 4 -5 of relevant years. ➢ Understanding of Data network (Cisco), however voice IT products is a plus.➢ CCNA Preferred ➢ ITIL V3/V4 Foundation is Mandatory. ➢ Good understanding of Data analytics, include tools like Power BI.Should have problem management working experience

Skill set required: ➢ Total Experience – Minimum 4 -5 of relevant years. ➢ Understanding of Data network (Cisco), however voice IT products is a plus.➢ CCNA Preferred ➢ ITIL V3/V4 Foundation is Mandatory. ➢ Good understanding of Data analytics, include tools like Power BI.Should have problem management working experience

Problem Management: Carry out regular trend analysis incident data sets to identify errors. Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...

Problem Management: Carry out regular trend analysis incident data sets to identify errors. Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...

Problem Management: Carry out regular trend analysis incident data sets to identify errors. Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...

Problem Management: Carry out regular trend analysis incident data sets to identify errors. Manage the full life cycle of problem records. Deliver double digit reductions to incident volumes for supported accounts. Use ITOA tools to understand actual user experience. Maintain known error records and knowledge base. Assist with shift left opportunity...

Problem Management: Carry out regular trend analysis incident data sets to identify errors. Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...

The Position This role will require hands-on experience of driving endpoint performance improvements by working on imaging processes and technologies and leading our problem management practice. As the Problem Manager, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams,...

The Position This role will require hands-on experience of driving endpoint performance improvements by working on imaging processes and technologies and leading our problem management practice. As the Problem Manager, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams,...

The Position This role will require hands-on experience of driving endpoint performance improvements by working on imaging processes and technologies and leading our problem management practice. As the Problem Manager, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams,...

The Position This role will require hands-on experience of driving endpoint performance improvements by working on imaging processes and technologies and leading our problem management practice. As the Problem Manager, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams,...

About Thought Leadership-Thought Leadership team is a central team whose primary role is to assist the Assurance function of the Firm to ensure adherence to professional standards, code of ethics and other applicable regulations.Conducting Periodic inspection of engagements to ensure quality control is operating efficiently.Standardisation of Templates and...

About Thought Leadership-Thought Leadership team is a central team whose primary role is to assist the Assurance function of the Firm to ensure adherence to professional standards, code of ethics and other applicable regulations.Conducting Periodic inspection of engagements to ensure quality control is operating efficiently.Standardisation of Templates and...

About Thought Leadership-Thought Leadership team is a central team whose primary role is to assist the Assurance function of the Firm to ensure adherence to professional standards, code of ethics and other applicable regulations.Conducting Periodic inspection of engagements to ensure quality control is operating efficiently.Standardisation of Templates and...

About Thought Leadership- Thought Leadership team is a central team whose primary role is to assist the Assurance function of the Firm to ensure adherence to professional standards, code of ethics and other applicable regulations. Conducting Periodic inspection of engagements to ensure quality control is operating efficiently. Standardisation of Templates...

About Thought Leadership-Thought Leadership team is a central team whose primary role is to assist the Assurance function of the Firm to ensure adherence to professional standards, code of ethics and other applicable regulations.Conducting Periodic inspection of engagements to ensure quality control is operating efficiently.Standardisation of Templates and...

About Thought Leadership- Thought Leadership team is a central team whose primary role is to assist the Assurance function of the Firm to ensure adherence to professional standards, code of ethics and other applicable regulations. Conducting Periodic inspection of engagements to ensure quality control is operating efficiently. Standardisation of Templates...