AGM - Post Paid Processes & Systems

4 weeks ago

Mumbai, India Vodafone Idea Limited Full time
RoleCLCM Projects : New Tech ProjectsJob Level/ DesignationM2 / AGMFunction / DepartmentCustomer Service / Postpaid Process & Delivery/Process & Project ManagementLocationMumbaiJob PurposeIdentify opportunities in the existing ecosystem and drive process improvement with the help of automation and system enhancementsKey Result Areas/AccountabilitiesCo-ordinate with various circles and business stakeholders for identifying improvement areas.Automation & Standardization :

Review qualified improvement areas along with various stakeholders to find out the scope of Automation and process standardization to enhance customer experience(e.g. TNPS, Call reduction, Churn reduction, Complaint reduction )Cost Optimization:

Identify opportunities in CLCM domain to optimize servicing cost per customer.Roll out & Support :Provide business support for smooth operations post launch and ensure circle understanding of all processes.Demand Support

– Provide clear understanding of the business requirement, approve solution document. Get business team updated on any variation from OCRM solution due to implicit nature of the new system.Study Cross industry best practices to identify critical business processes to drive customer-centric Projects that should give an edge in customer servicing.New process designing and roll-outsPrescribe process corrections to process owners wherever requiredCore Competencies, Knowledge, ExperienceCore competencies - Project management, Change management, Demand management, BRS-FRS drafting & comprehensionServicing System knowledge, Process understanding & Telecom business insights.Experience in analytical toolsTechnical / Professional - PMP / MBA preferredMust have technical / professional qualificationsMust have technical / professional qualifications:Engineering Graduate /Post GraduateExperience / knowledge handling Postpaid Processes & Business ProjectsProject management experiencePreferred Experience in working under Six Sigma, process frameworks.

  • AGM - Post Paid Processes & Systems

    1 month ago

    mumbai, India Vodafone Idea Limited Full time

    Role CLCM Projects : New Tech Projects Job Level/ Designation M2 / AGM Function / Department Customer Service / Postpaid Process & Delivery/Process & Project Management Location Mumbai Job Purpose Identify opportunities in the existing ecosystem and drive process improvement with the help of automation and system...

  • AGM - Post Paid Processes & Systems

    1 month ago

    Mumbai, India Vodafone Idea Limited Full time

    Role CLCM Projects : New Tech Projects Job Level/ Designation M2 / AGM Function / Department Customer Service / Postpaid Process & Delivery/Process & Project Management Location Mumbai Job Purpose Identify opportunities in the existing ecosystem and drive process improvement with the help of automation and system enhancements ...

  • Agm - Prepaid Process & Delivery

    1 month ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 20501- Location: Mumbai, IN- Function: Other- About: **Role** Prepaid CXX, GH, IT & Marketing interface and Circle support Lead **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Prepaid Process and Delivery **Location** Corporate - Mumbai **Job Purpose** - Drive & Enhance Prepaid CXX by leveraging insights from...

  • Agm - Process Audit & Governance

    1 month ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34645- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-credit Operations

    4 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 39743- Location: Mumbai, IN- Function: Other- About: **Role** AGM - Credit Operations **Function / Department** Customer Service **Location** Mumbai **Band** M2 **Job Purpose** Job Purpose The position is responsible for balancing between risk and revenue. The role involves monitoring performance of credit processes at circles and...

  • Agm - Cyber Security

    1 week ago

    Mumbai, Maharashtra, India Larsen & Toubro Full time

    AGM - Cyber Security LNT/A-CS/948930 - Head OfficeMumbai - Posted On 16 Feb 2024- Required Experience 10 - 15 Years**Skills**: Knowledge & Posting Location IT Minimum Qualification B TECH **Job Description**: 1. Keep track of latest tools, technologies & standards being introduced in security arena & study feasibility of implementing them to benefit...

  • Agm - Quality Assurance

    1 month ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 41975- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm-tes

    4 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 39873- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Charging & Convergence

    6 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 26853- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** In-charge Charging IN/VAS Projects **Job Level/ Designation M2 AGM **Function / Department** Corporate Projects **Location** Mumbai **Job Purpose** New system / Node integration with network by opening access rights, IP allocation, MPBN changes and functional...

  • Victrix Systems and Labs

    2 weeks ago

    Mumbai, India Victrix Systems & Labs Full time

    Position : Ruby on Rails DeveloperExperience : 6 - 8 years Location : Mumbai Responsibilities : Software Development : - Design, build, and maintain efficient, reusable, and reliable Ruby code.- Develop server-side logic using Ruby on Rails framework.- Integrate user-facing elements developed by front-end developers with server-side logic.Database...

  • Agm - Sales & Marketing

    4 weeks ago

    Mumbai, India samvid search Full time

    Designation: Manager / Sr. Manager / AGM No. of Vacancies: One Skills, Knowledge: Technical understanding of C&I, LV cables, understanding of cables’ Technical Data Sheet, Quality Plan Basic Computer skills, friendly with use of software packages like MS Word, Excel, Power Point, Outlook Friend with use of some ERP package Experienced in...

  • Agm-finance & Account/banking-mumbai

    4 weeks ago

    Mumbai, India Busisol Sourcing Full time

    **Job Code** - : JN/CHN19042023 **Function area** - : Finance & Account **Contact Person** - : Mr Karthik **Industry type** - : Mining & Steel **Position** - : AGM-Finance & Account/Banking-Mumbai **Work Experience** - : 10 to 18 **Status** - : active **Hiring Role** - : AGM-Finance & Account/Banking-Mumbai **Response Ph/Mob** - :...

  • AGM-TL-IP Operations

    2 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Backup Administrator-veritas 4 to 6 Years Mumbai

    1 week ago

    Mumbai, India Capgemini Full time

    Job Description - Knowledge on Veritas Appliances Replication AIR Infoscale Cluster. - Install and troubleshoot Remote Backup Agent on all the required servers - Manually trigger failed backup jobs Perform checks for capacity issues on backup server - Configure and troubleshoot backup jobs Identify amp troubleshoot Hung long running long queued and slow...

  • Backup Administrator-veritas 4 to 6 Years Mumbai

    1 month ago

    Mumbai, India Capgemini Full time

    Knowledge on Veritas Appliances Replication AIR Infoscale Cluster. - Install and troubleshoot Remote Backup Agent on all the required servers - Manually trigger failed backup jobs Perform checks for capacity issues on backup server - Configure and troubleshoot backup jobs Identify amp troubleshoot Hung long running long queued and slow backups Perform Tape...

  • Agm - Decision Support

    6 days ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 43114- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Technology Enterprise Solutions

    1 month ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34644- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** AGM - Service Delivery - Planning, process designing and partnership **Job Level/ Designation M2 **Function / Department** Technology / TES **Location** Corporate office - Mumbai **Job Purpose** - Digital Journey - Process revamping and stitching - O2C process -...

  • Agm-imcp - Automations & Synergies

    6 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40759- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • AGM-TL-IP Operations

    2 weeks ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM-TL-IP Operations

    2 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...