Senior Platform Engineer(Backup)

3 months ago

Hyderabad, India Claranet Full time

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernization experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernization. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organize key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organizations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Essential Roles & Responsibilities

Position Summary

Sitting within the Platform Services Backup team, this role is for a senior engineer with Backup experience. The role focuses on implementing, supporting, and monitoring Backup technologies. The primary technology is Veeam, so experience with Veeam is a key however multiple Backup technologies are in use. With the role comes training and opportunity to progress and lead within Backup technology field.

Role Mission

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. Our portfolio platforms, infrastructure and data center's are critical to our strategy and ensuring our customers have access 24*7*365. We are seeking a Senior Backup Engineer who will be a key contributor to create stable and reliable platforms and ensure that technologies and services are running optimally and maximizing synergy and efficiency across the technology landscape.

Objectives and Key Results

The Senior Platform Engineer (Backup ) is part of the Platform Engineering Practice, forming part of the Platforms and Data Centre department within the Customer Experience and Managed Service function.

The key objectives will be to

  • Lead the effective implementation, enhancement, support, monitoring, capacity planning and reporting on the utilization and performance of Claranet Backup systems.
  • Lead and support the design and deployment of Backup infrastructure for shared platforms and dedicated customer solutions.
  • Lead the Backup team on supporting, maintaining, and reporting for Backup technologies.

Essential duties and responsibilities

  • Participate in problem management on a day-to-day basis and during major incidents.
  • Undertake additional projects and support tasks as appropriate to the role.
  • Act as an escalation point through expert knowledge. (Including on call as part of a rota)
  • Maintain an in-depth knowledge of all vendor technologies relevant to Claranet platforms.

Teams to collaborate with

  • Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
  • Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment.
  • Portfolio, Alliances and Technology Practices – work with the teams as required to deliver solutions

Position Specification

Behavioural competencies – organisational and behavioural fit

  • Enthusiastic and highly motivated.
  • Desire to learn and progress within the company
  • Ability to work under own initiative.
  • Excellent organizational skills
  • Excellent customer service skills
  • Excellent communication skills
  • Sound problem solving skills and attention to detail
  • Excellent troubleshooting skills

Critical competencies – technical fit

  • An excellent understanding of backup technologies
  • Veeam v10/v11 experience. Installation, setup, configuration, management, and reporting
  • Experience of Veeam Cloud Connect
  • Experience in using Veeam Agent for Windows and Linux
  • An understanding of storage technologies
  • Familiarity of VMware vSphere suite
  • Ability and drive to create and maintain up-to-date documentation (processes, Visio diagrams, Excel spreadsheets)
  • Veeam VMCE certification
  • Mandatory - Experience of Backup Pro (Attix5/Restore) or other Backup technologies

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