Product Support Manager
1 month ago
Role : Product Support Manager (SaaS Product Support)
Exp : 2 + Years
Location : Bangalore
Job Description :
- Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation
- Address customer issues on priority to ensure high CSAT
- Conduct user research, usability testing, and customer feedback analysis to validate product features and identify areas for improvement.
- Partner with customer success to identify and resolve customer issues and ensure customer satisfaction.
- Manage product backlog, prioritize tasks, and maintain the product backlog in JIRA or similar project management tools.
- Continuously looking for ways to improve our way of working and collaborating with our other product managers to ensure we are always growing
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
Experience :
- 2+ years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.
- Prior experience with early/mid stage B2B start-ups will be preferable.
- Deep customer handling experience.
- Incredible precision, attention to detail, and organization skills.
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
- Strong end to end ownership of metrics and numbers.
- Experience working with cross-functional teams and projects especially sales, product and engineering.
Qualifications :
- B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.
- Good understanding Tech Stack Like - Java / J2EE , DataBase,Spring,Boot etc.
- Good understanding of Product management .
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