Product Support Manager

1 month ago


Bangalore, India Direction HR Solutions Full time

Role : Product Support Manager (SaaS Product Support)

Exp : 2 + Years

Location : Bangalore

Job Description :

- Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation

- Address customer issues on priority to ensure high CSAT

- Conduct user research, usability testing, and customer feedback analysis to validate product features and identify areas for improvement.

- Partner with customer success to identify and resolve customer issues and ensure customer satisfaction.

- Manage product backlog, prioritize tasks, and maintain the product backlog in JIRA or similar project management tools.

- Continuously looking for ways to improve our way of working and collaborating with our other product managers to ensure we are always growing

- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Experience :

- 2+ years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.

- Prior experience with early/mid stage B2B start-ups will be preferable.

- Deep customer handling experience.

- Incredible precision, attention to detail, and organization skills.

- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.

- Strong end to end ownership of metrics and numbers.

- Experience working with cross-functional teams and projects especially sales, product and engineering.

Qualifications :

- B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.

- Good understanding Tech Stack Like - Java / J2EE , DataBase,Spring,Boot etc.

- Good understanding of Product management .

(ref:hirist.tech)

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