Opening For IT HelpDesk Executive-(Product MNC)

3 weeks ago


Kolkata, India ARC Document Solutions Full time

Domain : IT HelpDesk

Location : Kolkata (WFO)

Job Description

We are looking for a proactive and customer-focused IT Help Desk Executive to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth day-to-day operations of hardware, software, and networking systems.

Key Responsibilities:

  • Provide first-level technical support to end-users (onsite & remote).
  • Troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain laptops, desktops, printers, and other IT equipment.
  • Manage user accounts, email configurations, and access controls.
  • Log and track support tickets to ensure timely resolution.
  • Coordinate with vendors/third-party support for escalated issues.

Required Skills & Competencies:

  • Strong knowledge of Windows OS, MS Office, and networking basics.
  • Familiarity with ticketing systems and remote desktop tools.
  • Good understanding of Active Directory, Outlook, and antivirus solutions.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and manage multiple issues simultaneously.

Eligibility Criteria:

  • Qualification: Graduate in IT/Computer Science, BCA, MCA, or equivalent.
  • Experience: 2+ years in IT Help Desk / Technical Support role.
  • Certifications (preferred): CompTIA A+, CCNA, ITIL Foundation.


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