Live Site Engineer

2 months ago

hyderabad, India WaferWire Cloud Technologies Full time

About Us: WaferWire Cloud Technologies is a leading provider of innovative cloud solutions. We work with top-tier clients, including eBay and Microsoft Health and Life Sciences, to deliver cutting-edge technology solutions. We value inclusivity and are committed to hiring individuals returning to work after a career break.


Job Description: We are seeking a dedicated Live Site Engineer to join our team. The ideal candidate will be responsible for providing on-call live site support, acknowledging and mitigating incoming incidents, and ensuring the stability and reliability of our services.


Key Responsibilities:

  • Provide on-call live site support and act as the Designated Responsible Individual (DRI) during local shifts.
  • Acknowledge and mitigate incoming Incident and Change Management (IcM) tickets within defined Service Level Agreements (SLAs).
  • Investigate incidents to determine root causes and track them through repair items (bugs) in Azure DevOps (ADO).
  • Prepare Troubleshooting Guides (TSGs) for recurring issues.
  • Collaborate with solution owners to prepare and test fixes, ensuring proper check-in to release branches and merging fixes into the master branch.


Qualifications:

  • Experience in live site support and incident management.
  • Strong problem-solving skills and ability to work under pressure.
  • Proficiency in using Azure DevOps (ADO) for tracking and managing bugs.
  • Excellent communication skills and ability to prepare clear and concise Troubleshooting Guides (TSGs).
  • Experience in collaborating with cross-functional teams to implement and test fixes

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