![Minna Technologies](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist Mumbai
3 days ago
Customer Support specialists
to join our Product operations team in India (Mumbai, Thane).Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing subscription management functionality for 50+ million banking and fintech customers across the United States, United Kingdom and Europe.Minna builds the infrastructure that links Subscription Merchants (such as Netflix, Spotify, Amazon) to leading Financial Institutions (Lloyds Bank, ING Belgium, Swedbank to name a few). This connection enables consumers to effortlessly manage their subscriptions by performing actions like canceling, pausing, or changing their plans.Responsibilities:Efficiently manage cancellations and monitor cancellation status for merchants
Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants
Provide friendly and efficient customer service support via chat, calls, emails, and other channels
Familiarity with Minna’s Merchant Registry and classifications for merchants, services, and categories
Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries
Conduct outbound calls to customers for subscription management and issue resolution
Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary
Collaborate with cross-functional teams to improve processes and enhance the customer experience
Maintain accurate records and documentation of customer interactions and issue resolutions
Based
This role is based at Odessy IT Park, Wagale Industrial Estate, Thane, and will require daily commute.Requirements:Fluent in English with a minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process)
Comfortable working full-time in English and willing to work in US or UK shifts, must be flexible with work timings.
Demonstrated ability to deliver excellent customer service and resolve issues with good judgment
Strong analytical abilities for troubleshooting and problem-solving
Appreciation for routine tasks and ability to follow clear instructions
Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process
Strong communication skills, both verbal and written, with a friendly and professional tone
Ability to adapt to a fast-paced and technologically advanced environment
Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively
-
Customer Support Specialist Mumbai
7 days ago
mumbai, India Minna Technologies Full timeWe are looking for talented Customer Support specialists to join our Product operations team in India (Mumbai, Thane). Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses,...
-
Customer Support Specialist Mumbai
1 week ago
Mumbai, India Minna Technologies Full timeWe are looking for talented Customer Support specialists to join our Product operations team in India (Mumbai, Thane). Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses,...
-
Customer Support Specialist
1 week ago
mumbai, India Aaish Solutions Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Ecommerce Customer Support
3 days ago
Mumbai, India MinalInfojewels Full timeWe are growing our team and looking for **Customer Support Specialist in Ebay,Etsy,Amazon** 1. Should have good communications skills both written and Oral 3. Should be able to understand Customer Queries and Solve it It is a Work from Office Role. Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mumbai...
-
Customer Support
2 weeks ago
mumbai, India 2coms Full timeWe have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer Success Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software Qualification: MBA/PGDM...
-
Customer Support
4 weeks ago
Mumbai, India 2coms Full timeWe have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer SuccessMust Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT softwareQualification: MBA/PGDM...
-
Ghansoli, Navi Mumbai, Maharashtra, India Aegis Customer Support Services Private Limited Full timeShould be comfortable with rotational day shift(9Hrs), 08AM to 08PM Window. - Graduate / Minimum 6 months of BPO Experience. - Should be excellent in English communication. - Should be comfortable with work from office. - BFSI voice process experience preferred. **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 - ₹30,000.00 per...
-
Customer Service Associate
3 weeks ago
Mumbai, India Conviction Hr Pvt Ltd Mumbai Full timeHiring for International Bpo Customer service Representative / Mumbai Shift: UK ,US, Australian Salary : 25k - 37k + Incentives 5 days working any 2 offs Location : Mumbai ( Malad, Goregaon, Andheri ,Thane, Vikhroli ,Airoli ) Eligibility Criteria: - HSC Fresher - Graduate fresher - SSC / HSC / Graduate with 6 months of international Bpo (Voice / Chat )...
-
Customer Support
4 weeks ago
mumbai, India 2coms Full timeJob Description We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer Success Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software...
-
Customer Support Specialist
2 weeks ago
Mumbai, India Vedic Rishi Astro Full timeWe are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist will...
-
Customer Support Specialist
2 weeks ago
mumbai, India Vedic Rishi Astro Full timeWe are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. A top-notch Customer Service Specialist will...
-
Customer Support Specialist
1 week ago
Mumbai, India Vedic Rishi Astro Full timeWe are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist will...
-
Customer Support Voice- Mumbai
2 weeks ago
Mumbai, Maharashtra, India 2coms Full timeJob DescriptionOpening for Customer Support Voice support role in a top leading MNC MumbaiAbout The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and...
-
Customer Support Voice- Mumbai
7 days ago
Mumbai, India 2coms Full timeJob DescriptionOpening for Customer Support Voice support role in a top leading MNC Mumbai!!!About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and...
-
Maintenance Technician
2 weeks ago
Mumbai, India customer support center Full timeA technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...
-
Customer Support Voice- Mumbai
4 weeks ago
Mumbai, India 2coms Full timeOpening for Customer Support Voice support role in a top leading MNC Mumbai!!!About The Client-Our Client is a global professional services company withleading capabilities in digital, cloud, and security. Combining unmatchedexperience and specialized skills across more than 40 industries, we offerStrategy and Consulting, Technology and Operations...
-
Customer Support Voice- Mumbai
3 weeks ago
Mumbai, India 2coms Full timeOpening for Customer Support Voice support role in a top leading MNC Mumbai!!!About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations...
-
Customer Support Voice- Mumbai
2 weeks ago
Mumbai, Maharashtra, India 2coms Full timeOpening for Customer Support Voice support role in a top leading MNC MumbaiAbout The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations...
-
Customer Support Voice- Mumbai
2 weeks ago
Mumbai, Maharashtra, India 2coms Full timeOpening for Customer Support Voice support role in a top leading MNC MumbaiAbout The Client-Our Client is a global professional services company withleading capabilities in digital, cloud, and security. Combining unmatchedexperience and specialized skills across more than 40 industries, we offerStrategy and Consulting, Technology and Operations Services.Job...
-
Customer Support Associate
3 weeks ago
Mumbai, India Nivoda Full timeDesignation: Customer Support Associate- - Location: BKC, Mumbai (Hybrid)- - Shift Timing: 10 am to 7 pm (9 hours)- Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you! **About Nivoda** Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates....