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L1- Support Engineer
3 months ago
L1- Support EngineerTechnical Proficiency: Basic networking concepts: DNS, DHCP, Gateway, VPN, and subnetting.Windows OS troubleshooting and application management.Domain concepts and Active Directory terminologies.Basic understanding of cloud computing and physical infrastructure (cloud vs. on-premise).VMware solutions: vSphere and vCenter.Customer Support: Provide first-level technical support via phone, email, and ticketing system.Excellent communication skills in English (verbal and written).Exceptional customer service and problem-solving abilities.Experience in handling and resolving technically challenging customer situations.Interpersonal Skills: Strong leadership qualities.Ability to collaborate with cross-functional teams (L2/L3 support, development).Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).Proven technical support experience in networking, Windows OS, and applications.Ability to work under pressure, prioritize tasks, and meet deadlines.Passion for technology and staying updated with industry trends. Technical Skills:Basic networking (DNS, DHCP, Gateway, VPN, subnetting)Windows OS troubleshootingApplication managementBasic cloud computing and VMware (vSphere, vCenter)Active Directory and domain conceptsCustomer Support:First-level technical support via phone, email, and ticketingStrong communication skills (verbal and written English)Excellent troubleshooting and problem-solvingInterpersonal Skills:Leadership abilitiesCollaboration with cross-functional teamsQualifications:Bachelor’s degree in CS/IT or equivalent experienceExperience: Minimum 1.5 years to 2 Work Location Bengaluru3 Rounds of Interviews1-Virtual 2-F2F, 3-Virtual
