
ServiceNow FSM Technical Lead
4 days ago
Job Title - ServiceNow FSM Technical Lead
Job Typ e - Remote
Experience - 9+ Years
Job Description -
We are seeking a highly skilled and technically proficient Technical Lead with specialized experience in ServiceNow Field Service Management (FSM). The ideal candidate will lead technical design, architecture, and implementation of FSM solutions, guiding development teams, and ensuring high-quality deliverables. This role demands strong ServiceNow platform expertise, especially in FSM capabilities such as work order management, dispatching, parts inventory, mobile configuration, asset tracking, and geolocation.
Key Responsibilities:
FSM Architecture & Implementation
Lead end-to-end design and technical delivery of ServiceNow FSM implementations.
Architect scalable and performant FSM solutions using out-of-the-box and custom components.
Configure and extend core FSM capabilities: Work Orders, Tasks, Skills Management, Dispatch Console, Territories, Crew Scheduling, Asset Management, etc.
Set up and optimize mobile configurations (Now Mobile, Field Service mobile app) including offline capabilities.
Technical Development
Develop complex scripts (Business Rules, Script Includes, UI Actions, Client Scripts) using JavaScript and the Glide API.
Implement FSM workflows using Flow Designer or legacy Workflow Editor.
Customize and manage FSM data models (location, product models, installed assets, labor, parts, travel time, etc.).
Build custom dashboards and reporting using Performance Analytics.
Integrations
Design and implement robust integrations with ERP, CRM, IoT, GPS/Tracking systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
Enable real-time updates between field technicians and back-office systems.
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