ServiceNow FSM Technical Lead

4 weeks ago

Bengaluru, India AvanteNow Full time

Job Title - ServiceNow FSM Technical Lead


Job Typ e - Remote


Experience - 9+ Years


Job Description -

We are seeking a highly skilled and technically proficient Technical Lead with specialized experience in ServiceNow Field Service Management (FSM). The ideal candidate will lead technical design, architecture, and implementation of FSM solutions, guiding development teams, and ensuring high-quality deliverables. This role demands strong ServiceNow platform expertise, especially in FSM capabilities such as work order management, dispatching, parts inventory, mobile configuration, asset tracking, and geolocation.


Key Responsibilities:

FSM Architecture & Implementation

Lead end-to-end design and technical delivery of ServiceNow FSM implementations.


Architect scalable and performant FSM solutions using out-of-the-box and custom components.


Configure and extend core FSM capabilities: Work Orders, Tasks, Skills Management, Dispatch Console, Territories, Crew Scheduling, Asset Management, etc.


Set up and optimize mobile configurations (Now Mobile, Field Service mobile app) including offline capabilities.


Technical Development

Develop complex scripts (Business Rules, Script Includes, UI Actions, Client Scripts) using JavaScript and the Glide API.


Implement FSM workflows using Flow Designer or legacy Workflow Editor.


Customize and manage FSM data models (location, product models, installed assets, labor, parts, travel time, etc.).


Build custom dashboards and reporting using Performance Analytics.


Integrations

Design and implement robust integrations with ERP, CRM, IoT, GPS/Tracking systems using REST/SOAP APIs, IntegrationHub, and MID Servers.


Enable real-time updates between field technicians and back-office systems.


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