Marketing Manager

7 days ago

Mohali, Punjab, India Tayal & Co Full time

Job Description

Marketing Manager

Location: Mohali, Punjab

About the Role

At Tayal & Co. , we have been serving Indian Railways and the mobility sector for over 25 years with safety-critical products, passenger comfort solutions, and engineering excellence. We are looking for a Sales / After-Sales Manager to strengthen customer engagement, manage client requirements, and support business growth.

This role involves close coordination with customers, internal teams, and leadership to ensure smooth operations—whether in sales, after-sales, or service—based on business priorities.

Key Responsibilities

  • Develop and implement strategies to achieve sales and service objectives in line with company goals.
  • Identify, engage, and manage relationships with key customers, suppliers, and stakeholders .
  • Handle after-sales services including installation, site visits, commissioning, and technical support.
  • Ensure timely response and resolution of customer issues and complaints.
  • Manage and track warranty claims, service requests, and open complaints until closure.
  • Coordinate with technical, production, and quality teams to ensure efficient resolutions.
  • Stay in regular contact with Indian Railways and other clients to understand requirements and anticipate service needs.
  • Guide and support regional sales/service teams to maintain consistent standards.
  • Maintain and update records of complaints, service visits, open orders, and resolutions .
  • Prepare and share periodic reports on sales performance, service status, and customer feedback.
  • Collect and communicate market insights and field feedback to improve product offerings and business strategies.
  • Support marketing and business development activities by sharing real-time customer intelligence.
  • Ensure adherence to safety, compliance, and quality protocols in all customer interactions.

Desired Skills & Competencies

  • Strong understanding of sales processes, after-sales service, and customer relationship management .
  • Excellent negotiation, communication, and interpersonal skills .
  • Proficiency in CRM tools, reporting systems, and MS Office applications .
  • Ability to analyze performance metrics and implement process improvements.
  • Strong leadership and team management skills.
  • Ability to handle high-pressure situations while maintaining a customer-first approach .
  • Knowledge of railway/engineering products, safety systems, or mobility solutions (preferred).
  • Willingness to travel to client sites across India.

Qualifications

  • Bachelor's degree in Engineering, Business Administration, or related field .
  • 5–10 years of experience in sales, after-sales, or customer support roles within manufacturing, railways, automotive, or industrial sectors .
  • Proven record of managing key accounts, customer service, and business development activities .

Why Join Tayal & Co.?

  • Be part of a leading partner to Indian Railways with over 25 years of industry expertise.
  • Opportunity to contribute to both business growth and customer satisfaction .
  • Exposure to advanced mobility solutions and collaborations with global technology partners.
  • A culture built on quality, innovation, and long-term relationships .

Apply Now – |

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