Documentation Manager
3 weeks ago
Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.
This position is a hybrid role based in Bengaluru, India, with the opportunity to work from the Bengaluru office on a regular basis.
We are seeking a highly skilled and dynamic Documentation Manager to join our global documentation team. This role is pivotal in recruiting, hiring, and managing a high-performing team of technical writers. The successful candidate will be responsible for providing coaching, administrative support, and career growth opportunities to writers embedded within documentation teams across different regions. This position requires close collaboration with documentation leads in the UK and North America.
Responsibilities:
Recruit and Hire: Identify, recruit, and hire a team of exceptional technical writers capable of delivering high-quality documentation. Matrixed Management: Effectively manage the team within a matrixed model, ensuring writers are successfully integrated into project-specific documentation teams. Coaching and Support: Provide ongoing coaching and administrative support to team members, focusing on performance management and career development. Collaboration: Establish and maintain strong collaborative relationships with documentation leads to facilitate seamless project assignments and integration of writers into project teams. Performance Management: Coach and manage the performance of the team, setting clear expectations and goals. Hands-On Writing: Ability to occasionally contribute to writing projects, ensuring high-quality documentation standards are maintained Career Growth: Actively support the career growth and development of team members, identifying opportunities for skill enhancement and advancement. Metrics and Transparency: Define, implement, and maintain metrics to assess and improve the performance and efficiency of the documentation process. Ensure transparency in documentation efforts and outcomes.
Skills and Experience Required:
Educational Background: BS/BA in Technical Communication, English, Computer Science, or a related field. Exceptional Writing Skills: Excellent command of American English with impeccable writing skills. Experience: At least 3 years of experience in people management and coaching, with a minimum of 5 years of experience in writing documentation. Technical Proficiency: Proficiency with docs-as-code tooling including Git, Markdown, and pull requests is essential. Experience with databases will be considered an advantage. Soft Skills: The ideal candidate will be proactive, positive, and flexible, with a proven ability to thrive in a fast-paced environment. Adaptability and Problem-Solving: Ability to succeed in ambiguous situations, with a keen problem-solving approach.
Other Requirements:
This position is based in India but requires collaboration with teams in the US, UK, and Canada. Therefore, flexibility in working hours to accommodate different time zones is essential. The role demands a high level of cross-cultural communication skills and the ability to manage relationships across diverse geographical locations.
We are committed to fostering a diverse and inclusive workplace. Qualified candidates from all backgrounds are encouraged to apply.
Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for and . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - A Monthly Lifestyle Spending Account credit, an ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. And much more-
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