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Chatbot Developer
4 months ago
JD :
- 2+ years of experience in Power Virtual Agent.
- Hands-on experience in developing Chatbot applications.
- Monitor chatbot interactions, analyze user feedback, and generate reports.
- Provide insights to improve chatbot performance and user satisfaction.
- Identify and resolve technical issues related to chatbot functionality, working closely with development teams if necessary.
- Collaborate with development teams, stakeholders, and subject matter experts to address user needs, improve chatbot responses, and enhance overall functionality.
- Conduct testing to ensure that chatbots operate smoothly, identifying any potential issues before they impact users.
- Stay updated on PVA updates and industry best practices, suggesting improvements to enhance the effectiveness of chatbot operations.
- Should have experience around handling and modifying design documents, phrases and workflows related to chatbot.
- Should possess good communication and writing skills.
Primary Skills : Hands on knowledge and working experience on Microsoft Power Virtual Agent Chatbot.
Secondary Skills : Power Automate Desktop.
Keywords : PVA, Power Virtual Agent, Chatbot.