Video Support Engineer L2- GGN
1 month ago
Company Description
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.
Their principal activities include:
- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services
They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
Specialties: Telephony, Networking, Cloud Services, Unified Communications Job Description •Familiarity with all types of AV equipment including Cisco/Polycom video systems.
•Knowledge of basic AV support for conference rooms including Zoom and other videoconferencing technologies.
•Experience with setting up, configuring, testing and troubleshooting linked to hardware or software issues of AV equipment.
•Understanding of configuration and troubleshooting at network level of Cisco/Polycom systems.
•Experience with coordinating and managing AV events with multiple broadcast points.
•Ability to interact with vendors and integrators to install test and configure new systems.
•Analytical problem-solving and troubleshooting skills related to video-conferencing, connectivity and AV equipment.
•Excellent technical writing skills to maintain and expand existing KB repository.
•Familiarity with Zoom product portfolio front and back end:
•Familiarity with Zoom application on all OSs.
•Knowledge of Windows System Administration, including server class OS:
?Getting system and application logs,
?Windows services,
?RDP,
?Command Line Interface.
?Familiarity with computer networks.
?Fundamentals of windows server network administration
?Video and audio conferencing protocols and standards
•Principals of network log analysis.
•Working understanding of Cloud Technologies.
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