Principal Program Manager

3 weeks ago

india Microsoft Full time

Overview

With a rising demand for new apps and modernization and fewer development resources, organizations across the globe are flocking to  low-code enterprise solutions  to spearhead their digital transformation initiatives.  Enterprise low-code platforms  enable anyone to build digital experiences, automate processes, and integrate and extend their apps with minimal use of code. Microsoft’s low-code solution, Power Platform , and is used by 97% of the Fortune 500 companies of the world. With the addition of Copilot for Power Platform , we are now in the , with more than 126,000 organizations have experienced Copilot in Power Platform. 

The Power CAT (Customer Advisory Team) is an agile team of customer-facing Program Managers within the Power Platform engineering group, helping customers drive up the adoption of Power Apps , Power Automate , Copilot Studio , Power Pages , AI Builder and Dataverse . The charter of the team is to provide adoption acceleration and architectural advisory services to key enterprise customers, helping maximize the business value customers get from the platform, while minimizing time to value.

This opportunity will allow you to work closely with some of the strategic customers for Power Platform and enable them to be successful in adopting Power Platform technologies to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Consider joining the team if you have the following attributes :

Passionate about making our customers successful. Growth Mindset i.e., you should be willing to take risks, fail fast (if needed) and try again. Technically astute and a “doer” i.e., you are not afraid to get ‘hands on’ with technology. Proven track record of leading solution deployments at an enterprise scale.

Qualifications

10 years of demonstrated work experience in a software development or software delivery business. Working knowledge of the key Power Platform technologies and areas: Power Platform Governance & Administration. Power Platform Center of Excellence. Power Apps – Canvas apps. Power Apps – Model driven apps. Microsoft Dataverse / Dynamics 365 customization & integration. Power Platform pro-dev extensibility options. Power Platform Application Lifecycle Management. Power Automate cloud flows. Copilot Studio (formerly Power Virtual Agents) chat bots. Core application development and solution architecture experience (Web apps, Mobile apps, or Distributed apps). Excellent communication and presentation skills. Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).  Strong project management , problem solving and negotiating skills , with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations. Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance .  Strong leadership acumen , with ability to drive results by influencing without authority. Bachelor’s degree in software engineering, computer science or equivalent work experience.

#BAPJobs

Travel: Occasional travel (25% to 50%) is expected in this role.

Responsibilities

Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues. Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value. Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption . Deeply understand the technical challenges , constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production . Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary. Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion. Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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