Korean Language Expert

1 month ago

Chennai, India Movate Full time

Hiring Korean Language Expert - Customer Support

Location : Chennai (Ambattur)

Experience : 1 to 7 years

Shift Timing : Should be flexible with Night Shift

Interview Process : Managerial Discussion -> Client Discussion


Roles & Responsibilities:


  • Excellent communication skills in Korean language.
  • Well versed with customer handling skills.
  • Follow communication “scripts” when handling different topics.
  • Basic understanding of tools/platform used for Robotics process automation and workflow automation.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.


Requirements and skills:


  • Minimum 12 months of experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems (Salesforce) and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.
  • Minimal Bachelor’s degree of education


Benefits:


Night Shift Allowances


About us:


Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range."

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