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Japanese Language Expert
2 weeks ago
Hiring Japanese Language Expert - Customer Support
Location : Chennai (Ambattur)
Experience : 1 to 7 years
Shift Timing : Should be flexible with Night Shift
Interview Process : Managerial Discussion -> Client Discussion
Roles & Responsibilities:
- Excellent communication skills in Japanese language.
- Well versed with customer handling skills.
- Follow communication “scripts” when handling different topics.
- Basic understanding of tools/platform used for Robotics process automation and workflow automation.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements and skills:
- Minimum 12 months of experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems (Salesforce) and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Minimal Bachelor’s degree of education
Benefits:
Night Shift Allowances
About us:
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range."
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