Social Media Listening

2 months ago

Chennai, India Deloitte Full time

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential


Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Location - Chennai



Summary:

The Social Media Listening – Associate is passionate about research and analyzing large social media data set and read/understand Japanese language based conversations

· Support on topic definitions, social listening measures and filters to define objectives and set deliverables for standard and custom reports.

· Help with deriving insights to inform content /Media decisions for campaign/event activities and advise on actions to take from optimizations standpoint.

· Social listening tool setup including keywords, query parameters and dashboards.

· Take initiative on refinement of query parameter setup to ensure accurate and insightful mention analysis is available to report on by the end of the reporting period.

· Pull and interpret data from social listening tools including volume, sentiment, conversation drivers, influencers, etc.

· Create and edit reporting deliverable for PowerPoint, Newsletter and Excel formats that transform social data into a clear story. Visualize findings legibly using charts, tables and infographics, and provide actionable insights based on concrete data.

· Adhere to global Social Listening standard operating procedures and compliance policies.

· Decent proficiency with Japanese language (reading)



Qualifications:


· Bachelor’s Degree in any stream/Pharma or Mpharm (Pharmacology is preferred) or MBA

· Excellent written and verbal communication skills and proven ability to transform data into a concise, yet compelling story.

· Ability to synthesize information and produce insightful and accurate analysis and recommendations.

· Highly organized and impeccable attention to detail. Able to handle multiple projects simultaneously and deliver accurate reports without grammatical or data errors.

· Strong sense of responsibility, takes ownership, self-starter and proactive attitude.

· Good Mix of Technical Understanding, Business Sense, Managerial/Connecting and Interpersonal skills

· Strong familiarity and understanding of social media platforms (preferred) such as Facebook, Twitter, Blogs, Forums, Instagram and Tumblr required.

  • Comfortable with MS Office Suite including Excel, PowerPoint.



Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.


How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.


At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

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