Student Engagement Counsellor: Bangalore(Banaswadi)
4 weeks ago
Job DescriptionJob Title: Student Engagement Counsellor (SEC Counsellor)Location: Bangalore (Banaswadi)Department: Academic OperationEmployment Type: Full-timeWorking: 6 daysLaptop: Mandatory RequirementJob Overview:We are looking for a proactive and empathetic Student Engagement Counsellor (SEC Counsellor) to join our Student Services team. In this role, you will be the first point of contact for students with attendance concerns or queries, playing a crucial part in ensuring a supportive and engaging student experience. Your ability to communicate effectively and resolve issues efficiently will directly contribute to student retention and satisfaction.Key Responsibilities:- Absenteeism Follow-Up:Proactively contact students and/or parents in cases of consecutive absences or low attendance, addressing concerns with empathy and professionalism.- Query Resolution:Respond to student inquiries via phone, email, or in-person, ensuring timely, accurate, and courteous resolution of issues.- Standard Operating Procedures:Adhere to defined Standard Operating Procedures (SOPs) to maintain consistency, quality, and compliance in all student interactions.- Communication:Maintain a high standard of English communication—both written and spoken—when interacting with students, faculty, and staff.- Feedback Handling:Collect, document, and relay student feedback to relevant departments, supporting continuous improvement in academic and administrative services.Qualifications & Skills:- Bachelor's degree in Education, Psychology, Communication, or a related field.- Prior experience in counselling, student support, or customer service preferred.- Excellent verbal and written communication skills in English.- Strong interpersonal skills with the ability to manage sensitive conversations with discretion and empathy.- Organized and detail-oriented with the ability to multitask in a fast-paced environment.- Proficient in Microsoft Office Suite and CRM systems (preferred but not mandatory).Why Join Us?Opportunity to make a meaningful impact on students' academic journeys.Collaborative work environment focused on student success.Professional development and training opportunities.
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Bengaluru, India PW (PhysicsWallah) Full timeJob Description Job Title: Student Engagement Counsellor (SEC Counsellor) Location: Bangalore (Banaswadi) Department: Academic Operation Employment Type: Full-time Working: 6 days Laptop: Mandatory Requirement Job Overview: We are looking for a proactive and empathetic Student Engagement Counsellor (SEC Counsellor) to join our Student Services team. In this...
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Student Engagement Counselor
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Bengaluru, Karnataka, India The Big Leap Edu Full timeAbout Us: - Engage with student leads through outbound calls to generate interest and convert them into prospective clients. - Maintain and update the student database with accurate details and interactions. - Send mailers and follow-up communications (chasers) to prospective students. - Understand students' academic backgrounds and career aspirations to...
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Bengaluru, India Flashaid Full timeJob Description Job Description: Student Loan Counsellor Location: Bangalore - Onsite at Partner Colleges / Institutes Employment Type: Full-time About Flashaid Flashaid is an API-first embedded protection and credit solutions company. We enable students to pay their education fees in simple, affordable monthly installments through our Smart Fee Plans &...
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Academic Counsellor – Student
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Bengaluru, India Arnisoft Technologies Private Limited Full timeJob Description About the Role: We're looking for a proactive and empathetic Academic Counsellor to join our team in Bangalore. In this role, you'll work closely with both students and partner institutes, serving as the primary point of contact to ensure smooth onboarding, query resolution, and an overall positive experience with Flashaid SmartFee. You'll be...
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Bengaluru, India Seven Consultancy Full timeJOB DETAILS 1) Establish a relationship of trust and respect with students2) Encourage Students to talk about issues they feel they cannot normally share with others 3) Actively listen to Students concerns and empathise with their position 4) Help students towards a deeper understanding of their concerns 5) Attend supervision and training courses 6) Also...
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