Customer Support Team

4 weeks ago

chennai, India Verifitech Services - India Full time

Position Overview:

As a Technical Assistant in a background verification company, your primary role is to provide technical support and assistance to the company's background verification processes. You will be responsible for managing and maintaining the technical aspects of the verification platform, ensuring its smooth functioning, and supporting the team in conducting accurate and efficient background checks on individuals and organizations.

Key Responsibilities:

  • Platform Maintenance: Take ownership of the background verification platform and ensure its regular maintenance, updates, and troubleshooting to ensure optimal performance.
  • Data Management: Oversee the collection, storage, and security of data related to background checks, ensuring compliance with data protection regulations and maintaining confidentiality.
  • System Integration: Collaborate with the IT team to integrate the background verification platform with other company systems, enhancing efficiency and streamlining data flow.
  • Technical Support: Provide technical support to internal teams and clients regarding the verification platform, resolving issues, answering queries, and offering guidance on its usage.
  • Quality Assurance: Conduct periodic quality checks on background verification reports to ensure accuracy and adherence to company standards.
  • Process Improvement: Identify areas for process improvement and propose technical solutions to enhance the efficiency and effectiveness of background verification procedures.
  • Training: Train internal teams and clients on using the verification platform effectively, explaining its features and functionalities.
  • Compliance and Regulations: Stay up-to-date with relevant laws, regulations, and industry best practices related to background checks, ensuring the company's processes remain legally compliant.
  • Reporting: Prepare and present technical reports and analytics related to the verification platform's performance, usage, and issues to the management team.
  • Research and Development: Keep abreast of emerging technologies and trends in the background verification industry, suggesting innovative ideas for system enhancements and process optimization.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Prior experience in technical support, IT operations, or software management is advantageous.
  • Familiarity with database management, system integration, and software troubleshooting.
  • Strong analytical and problem-solving skills to resolve technical issues effectively.
  • Excellent communication skills to provide clear instructions and support to team members and clients.
  • Attention to detail and the ability to handle sensitive information with confidentiality.
  • Knowledge of data protection laws and background verification regulations is a plus.


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