SDWAN Engineer

2 days ago

Pune, India Tata Communications Full time
  • Responsible for monitoring the daily proactive/reactive incident.
  • Responsible for the fault isolation & Resolution.
  • Timely resolution of daily reported incident.
  • Coordination with filed support/RBS team to address underlay issues of different ISP links.
  • Timely escalation to internal/external teams to ensure early restoration.
  • Working in 24*7 shift environment
  • Sharing daily incident tracker.
  • Ensure efficient and effective technical customer service as per SLAs.
  • Proactive Monitoring of network alarms/ Alerts.
  • Maximizing network performance through ongoing monitoring and ensuring the closure of Ticket in CRM/SNOW.
  • Co-ordination with NOC team for raising technical case.
  • Supporting for scheduled Activities on network element.
  • Reporting network status to key stake holders.
  • Timely handoff (escalation) of cases.
  • Working on Trouble Tickets, maintaining KPI and SLA of network (Preferred).
  • On time escalations need to be followed, after following proper escalation hierarchy/matrix, for current ongoing network issues.
  • Should have hands on experience in basic Internet, MS Office: MS Excel, Word, Access, Ppt. (In Excel knowledge of : like If, Pivot, Sum, Removing Duplicates etc. )
  • Knowledge in basics of Transmission, Multiplexers, Demultiplexers, Optical fiber, Patch Cords, BB fiber network, RF, BTS, BSC, MSC, HUB, POP location, Access Part, Dark fiber, Fiber pairs, OTDR preferred.
  • Should be able to handle phone calls coming from field operations & customer team, should be able to call to field operations and customer team
  • Should be able to have good co-ordination with Cross functional teams, within organization (Internally and Externally).
  • Should have good Networking knowledge (Router, Switches, Routing protocols, STP, BGP, OSPF, LAG, Switch links, Aggregator Etc.)

Education -Graduate Engineer with 1 yr + experience.
(Electronics, Electronics & Telecom, Computers) preferred
Certifications- CCNA/ CCNP any

Skill: Good knowledge of CCNA/Networking (Routing and Switching/Protocols)
Hands on experience in troubleshooting of traditional IP network.
Requisite: Good knowledge of routing/Switching/ Protocols.
Hands on experience in troubleshooting of IP network and configuration changes.
Basic Knowledge of Versa / SDWAN or any other SDWAN OEM.

  • Technical Skills- SDWAN
  • Technology: LAN, MAN, WAN.
  • OSI Layers, IP Addressing, IP-Subnetting, TCP/IP.
  • Routing Protocols: Static, RIP, OSPF, BGP.
  • Switching Concepts: STP, VLAN, VTP, CDP, LLDP.
  • Other concepts/services: MPLS, VRF.
  • Known about DHCP and DNS.

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