Sr Network Engineer

Handle Migration Test and Turn-Up tasks and installations in general to configure Routers Switches SDWAN Devices Wireless WLC APs Handle changes on SSR Simple Service Request delivering configuration on Routers Switches SDWAN Devices Wireless WLC APs Support 2nd 3rd line incidents related to Solution Delivered always cooperating with other levels of support in a in a high level Review and site level design and flag issues if any Providing in-depth technical support to customers through monitoring localization and remote repair Manage supplier activities e g really driving escalating 3rd party agents to dispatch and repair faults to meet our SLAs Provide process improvement input wherever possible Provide Technical engineering support capability for a number of multinational customers May do proactive jeopardy management Providing higher level support internally and Hypercare as well Organising technical trainings or knowledge sharing in the team Participate in regular meetings with Senior Technical Support Engineers 3rd line Consultants Specialists vendors and or other 3rd parties e g Customers and Suppliers Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies When visible recommend flexible and scalable solutions to support new business objectives Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place Monitor and test products installed on customer network review the customer legacy network and understand the new age device mapping Work in conjunction with Design teams in order to ensure the stable operation of network products to be deployed Conduct research on network services protocols and standards in support of the network solutions Lead a small team as a tech lead Roles Responsibilities Handle Migration Test and Turn-Up tasks and installations in general to configure Routers Switches SDWAN Devices Wireless WLC APs Handle changes on SSR Simple Service Request delivering configuration on Routers Switches SDWAN Devices Wireless WLC APs Support 2nd 3rd line incidents related to Solution Delivered always cooperating with other levels of support in a in a high level Review and site level design and flag issues if any Providing in-depth technical support to customers through monitoring localization and remote repair Manage supplier activities e g really driving escalating 3rd party agents to dispatch and repair faults to meet our SLAs Provide process improvement input wherever possible Provide Technical engineering support capability for a number of multinational customers May do proactive jeopardy management Providing higher level support internally and Hypercare as well Organising technical trainings or knowledge sharing in the team Participate in regular meetings with Senior Technical Support Engineers 3rd line Consultants Specialists vendors and or other 3rd parties e g Customers and Suppliers Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies When visible recommend flexible and scalable solutions to support new business objectives Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place Monitor and test products installed on customer network review the customer legacy network and understand the new age device mapping Work in conjunction with Design teams in order to ensure the stable operation of network products to be deployed Conduct research on network services protocols and standards in support of the network solutions Lead a small team as a tech lead Qualifications 50 Voice 50 Non-Voice 24x7 as per ROTA Yes there will be weekend working Graduate 60 to 72 months TelecomCustomer Service Expert Level Knowledge in Routing and Switching Expert Level Knowledge in any SDWAN Product - Cisco Catalyst SDWAN VMware SDWAN Nokia Nudge Fortinet SDWAN Cisco Meraki Palo Alto Prisma SDWAN Expert Level Knowledge in Wireless Technology- Cisco WLC AP Aruba Wireless Central CCNP CCIE or similar level of knowledge in networking Good Understanding on LAN WAN WLAN BGP MPLS OSPF EIGRP xVPN Good troubleshooting Skills